Technical Support Engineer

Magicray Vision Technology; Seberang Perai; On-site; MYR 50,000 - 84,000; Full time

Job summary

Magicray Vision Technology is seeking a proactive engineering professional in Penang to support AOI programming and customer engagements. You will learn product tech from HQ, evaluate customer needs, and present value-added solutions to distributors and customers.

The role requires strong English and Mandarin communication, willingness to travel up to 50% domestically and internationally, and a customer-oriented mindset with the ability to work in a team and produce detailed technical reports.

Qualifications

• Diploma/Advanced Diploma/ Degree in Engineering (Mechatronic/Electromechanical, Electrical/Electronic, Industrial) or equivalent.
• Strong oral expression and self-driven motivation.
• Pleasant personality with a customer-oriented mindset.
• Fluent in English and Mandarin; Mandarin-speaking candidates preferred.
• Good teamwork and multitasking abilities.
• Own transport and willingness to travel domestically and internationally >50%.

Responsibilities

• Proactively learn about products and technology from HQ and understand end customers' requirements.
• Conduct exhibitions and technical presentations for customers and distributors.
• Participate in technical evaluations and prepare data-driven reports with PPT presentations.
• Provide consultation on AOI programming remotely via TeamViewer or on-site.
• Troubleshoot and repair equipment using knowledge and experience.
• Write detailed reports of problems, tests, and completed work.
• Listen to customer requirements and implement corrective actions.
• Provide feedback and collaborate on quality and design-related issues.
• Improve customer support plans and build strong customer relationships.
• Ensure customer satisfaction.

Skills

Oral expression

Customer-oriented mindset

Team player

Multitasking

English & Mandarin

Willing to travel (>50%)

Self-driven

Education

Engineering degree/diploma (Mechatronic/Electromechanical/Electrical/Electronic/Industrial)

Job description

Responsibilities

• 1.Proactively learning about products and technology from the headquarter, understanding end customers' requirements, and being capable of conducting comparisons and effectively approaching customers to provide value-added solutions.
• 2. Participate in exhibitions and conduct technical presentations for customers and distributors.
• 3. Participate in technical evaluations, use data to provide convincing reports, and possess strong skills in PPT presentations.
• 4. Provide consultation services to customers and distributors regarding any AOI programming, either remotely through TeamViewer or on-site.
• 5. Troubleshoot and repair equipment, utilize personal knowledge and experience to resolve problems.
• 6. Write detailed reports of encountered problems, performed tests, and complete work.
• 7. Actively listen, understand and convey customer requirements, and implement any necessary corrective actions.
• 8. Provide feedback and collaborate with the internal team on quality and design-related issue.
• 9. Improve on customer support plans and build strong customer relationships.
• 10. Ensure customer satisfaction.

Qualifications

• 1. Candidate must possess at least a Diploma/ Advanced Diploma/ Degree in Engineering (Mechatronic/ Electromechanical, Electrical/ Electronic, Industrial) or equivalent
• 2. Well oral expression with self-driven motivation.
• 3. Pleasant personality with the customer-oriented mindset.
• 4. Strong command of both English and Mandarin languages. "We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."\
• 5. Good team player and multitasking capabilities.
• 6. Possess own transport & willing to travel domestically and internationally > 50% of the time to support customers.