Technical Support Engineer

KEYENCE CORPORATION; Subang Jaya, Bayan Lepas; On-site; MYR 40,622 - 48,657; Full time

Benefits offered by this job

Car allowance RM 1200

Monthly incentives

Performance bonuses

Medical and dental coverage

14 days annual leave

Weekly Fruits Day

Job summary

A leading engineering firm in Malaysia seeks a Technical Support Engineer to provide technical assistance and onsite training for customers. Candidates should have a relevant Bachelor's degree and preferably 1-2 years of experience, with strong knowledge in electrical systems. Fluent Mandarin is preferred due to client communication needs. The role offers a monthly salary with additional benefits such as car allowance, performance bonuses, and insurance coverage.

Qualifications

• 1-2 years’ experience in engineering tasks preferred but fresh graduates with strong electrical knowledge encouraged to apply.
• Fast learner with the ability to carry out instructions quickly in the equipment manufacturing industry.

Responsibilities

• Acquire technical knowledge on product applications.
• Diagnose, troubleshoot, and resolve technical hardware and software problems.
• Work closely with the Sales team on customer feedback.

Skills

Technical troubleshooting

Customer support

PLC programming

Mandarin fluency

English fluency

Malay fluency

Education

Bachelor's degree in software/mechanical/electrical engineering or similar

Job description

1 Responsibilities of the Role:

• Acquire technical knowledge on product applications.
• Diagnose, trouble shooting and resolve technical hardware and software problems.
• Effectively answer, prioritize and escape customer issues
• Work closely with Sales team on customer feedback
• Provide onsite support and training

2 Job Requirements:

• Bachelor's degree in software engineering, mechanical engineering, electrical engineering, or a similar field.
• Knowledge of PLC programming is added advantage
• 1-2 years’ experience in engineering tasks is preferred but fresh graduates with strong vocational/hands on electrical knowledge are encouraged to apply.
• Candidate must be a fast learner and can carry out instructions quickly in the study of equipment manufacturing and automation industry.
• Required Language(s): Mandarin, English, Malay
• Candidates fluent in mandarin preferred as role requires candidate to deal with mandarin speaking clients.
• Possess own car and willing to travel.

3 Company Package and Benefits:

• Working hour: 8:15am -5:00pm (Mon-Fri)
• Basic Salary: RM4,000.00 (for probation period)
• Monthly incentive system (after probation)
• Car Allowance: RM 1200.00 Per month (not included in Basic Salary)
• Petrol: Claimable based on Mileage claim rateAnnual Leave : 14 days
• Medical Leave : 14 days
• Insurance: Group Hospitalisation & Surgical, Personal Accident, Term Life is provided
• Medical, Dental, Optical, Health Screening, Wellness related: Claimable
• Performance Review for promotion: Twice per year
• Performance Bonus: Twice per year
• Toll & Parking: Provided by Company
• Employer EPF Contribution: 15%
• Weekly Fruits Day

More details will be discussed during interview!

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