Technical Support Engineer (AOI Equipment) - Mandarin Speaking

Shanghai BSF Human Resources Co., Ltd; Penang; On-site; MYR 67,000 - 134,000; Full time

Job summary

Shanghai BSF Human Resources Co., Ltd is seeking a Technical Support Engineer (AOI Equipment) who will provide on-site technical support for AOI equipment, ensuring smooth operation and optimal performance in Penang, Malaysia. Fluency in Mandarin and English is required to communicate with clients and internal teams.

The role involves installation, troubleshooting, training, and collaboration with R&D to address product issues and improve service quality.

Qualifications

• 2+ years hands-on experience with AOI/AVI equipment debugging or maintenance.
• Proficiency in vision system calibration, motion control, and PLC logic; familiarity with major AOI/AVI brands is a plus.
• Bachelor level technical degree in Electrical Engineering, Mechatronics, or Automation or related field preferred.

Responsibilities

• Lead on-site installation and commissioning of AOI/SPI equipment.
• Diagnose and resolve hardware, software, and optical imaging issues.
• Collaborate with clients to optimize inspection algorithms and reduce false call rates.
• Provide technical workshops and hands-on training to client operators and engineers.
• Bridge field work with R&D, collect feedback, and report product issues to drive improvements.
• Manage on-site spare parts and develop maintenance plans for smooth operation.

Skills

Vision system calibration

Motion control

PLC logic

AOI/AVI brands knowledge

Education

Associate or Bachelor's degree in Electrical Engineering, Mechatronics, or Automation

Job description

Technical Support Engineer (AOI Equipment) - Mandarin Speaking

Job Openings Technical Support Engineer (AOI Equipment) - Mandarin Speaking

About the job Technical Support Engineer (AOI Equipment) - Mandarin Speaking

Job brief

We are currently partnering with our client — a global leader in automated optical inspection (AOI) equipment — to recruit a Technical Support Engineer. This role will focus on providing on-site technical support for our client's core AOI optical inspection equipment, ensuring smooth operation, optimizing performance, and delivering exceptional customer service to clients in the local region.

Responsibilities

• Installation & Commissioning: Lead the on-site setup, calibration, and fine-tuning of AOI/SPI equipment.
• Technical Troubleshooting: Diagnose and resolve complex hardware, software, and optical imaging issues.
• Recipe Optimization: Collaborate with clients to optimize inspection algorithms and reduce False Call rates.
• Customer Training: Provide technical workshops and hands-on training to client operators and engineers.
• Feedback Loop: Act as the bridge between the field and our R&D team, conduct regular customer follow-ups, gather customer needs, and report product issues to drive internal improvements.
• Spare Parts and maintenance plans: Manage on-site spare parts and develop equipment maintenance plans to ensure smooth on-site operation and efficient problem resolution.
• Technical Knowledge Management: Collect typical after-sales case knowledge, compile technical documents, and update the knowledge base for team experience sharing.

Requirements

• Experience: 2+ years of hands-on experience in AOI/AVI equipment debugging or maintenance.
• Technical Skills: Proficiency in vision system calibration, motion control, and PLC logic. Familiarity with mainstream AOI/AVI equipment brands is a major plus.
• Education: Associate or Bachelor's degree in Electrical Engineering, Mechatronics, or Automation.
• Soft Skills: Strong problem-solving mindset and the ability to communicate effectively with factory managers.
• Language Skill: Fluent in English and Mandarin, capable of using them as a working language.
• On-site Adaptability: Able to adapt to long-term on-site assignments or frequent business trips.