Technical Support Engineer

Magic-ray Technology; Penang; On-site; MYR 30,000 - 54,000; Full time

Job summary

Magic-ray Technology is seeking a proactive engineer to engage with customers, understand requirements and deliver value-driven AOI solutions. You will participate in exhibitions, present technical topics to customers and distributors, and provide remote or on-site programming consultations.

The role requires strong English and Chinese communication, teamwork, and the ability to travel domestically and internationally more than half the time.

Qualifications

• Diploma/Advanced Diploma/ Degree in Engineering (Mechatronic/ Electromechanical, Electrical/ Electronic, Industrial) or equivalent.
• Strong command of English and Chinese languages.
• Willing to travel domestically and internationally >50% of the time to support customers.
• Fresh graduates are encouraged to apply.
• Self-driven with customer-oriented mindset and good presentation skills.

Responsibilities

• Proactively learn about products and technology; understand customer requirements and provide value-added solutions.
• Participate in exhibitions and conduct technical presentations for customers and distributors.
• Provide consultation on AOI programming remotely or on-site; troubleshoot and resolve equipment issues.
• Write detailed reports of problems and tests; ensure customer satisfaction and deliver corrective actions.

Skills

Customer-facing

Communication

Team player

Multitasking

Problem solving

Education

Engineering degree (Mechatronic / Electromechanical / Electrical / Electronic / Industrial)

Tools

TeamViewer

Job description

1.Proactively learning about products and technology from the headquarter, understanding end customers' requirements, and being capable of conducting comparisons and effectively approaching customers to provide value-added solutions.

2. Participate in exhibitions and conduct technical presentations for customers and distributors.

3. Participate in technical evaluations, use data to provide convincing reports, and possess strong skills in PPT presentations.

4. Provide consultation services to customers and distributors regarding any AOI programming, either remotely through TeamViewer or on-site.

5. Troubleshoot and repair equipment, utilize personal knowledge and experience to resolve problems.

6. Write detailed reports of encountered problems, performed tests, and complete work.

7. Actively listen, understand and convey customer requirements, and implement any necessary corrective actions.

8. Provide feedback and collaborate with the internal team on quality and design-related issue.

9. Improve on customer support plans and build strong customer relationships.

10. Ensure customer satisfaction.

Qualification:

1. Candidate must possess at least a Diploma/ Advanced Diploma/ Degree in Engineering (Mechatronic/ Electromechanical, Electrical/ Electronic, Industrial) or equivalent

2. Well oral expression with self-driven motivation.

3. Pleasant personality with the customer-oriented mindset.

4. Strong command of both English and Chinese languages.

5. Good team player and multitasking capabilities.

6. Possess own transport & willing to travel domestically and internationally > 50% of the time to support customers.

7. Fresh graduates are encouraged to apply.