Technical Support Engineer

VISKOU TECHNOLOGY SDN. BHD.; Seberang Perai; On-site; MYR 33,000 - 61,000; Full time

Job summary

VISKOU TECHNOLOGY SDN. BHD. is a technology solutions provider specializing in video surveillance and commercial electronic systems.

We partner with global brands to deliver reliable and cost-effective solutions for business partners. The role involves delivering pre-sales and after-sales technical support, training internal staff and customers, and building strong relationships with new and existing clients in a fast-paced environment.

Qualifications

• Degree in Engineering/IT/CS/Electronics/Networking with GPA 3.0+
• Strong communication and interpersonal skills
• Able to work independently in a fast-paced environment
• Fresh graduates welcome to apply

Responsibilities

• Deliver pre-sales and after-sales technical support, including handling inquiries, resolving technical issues, and managing warranty-related matters.
• Support the sales team by addressing client inquiries and identifying business opportunities.
• Conduct product testing to ensure in-depth knowledge and quality assurance.
• Provide technical training and demonstrations for internal staff and customers.
• Maintain accurate customer records and manage communications through phone, WhatsApp, and email.
• Build and maintain strong relationships with new and existing customers.

Skills

Team spirit

Communication skills

Interpersonal skills

Independent work

Fresh graduates welcome

Education

Degree in Engineering/IT/CS/Electronics/Networking

GPA 3.0 or above

Job description

Viskou Technology Sdn Bhd is a technology solutions specializing in video surveillance and commercial electronic solutions. Partnering with leading global brands such as Hikvision, Ruijie, Huawei, EZVIZ to deliver reliable, innovative, and cost-effective solutions to our business partners.

Key Responsibilities:

Deliver pre-sales and after-sales technical support, including handling inquiries, resolving technical issues, and managing warranty-related matters.

Support the sales team by addressing client inquiries and identifying business opportunities.

Conduct product testing to ensure in-depth knowledge and quality assurance.

Provide technical training and demonstrations for internal staff and customers.

Maintain accurate customer records and manage communications through phone, WhatsApp, and email.

Build and maintain strong relationships with new and existing customers.

Requirements:

Degree in Engineering, IT, Computer Science, Electronics, Networking or related fields,withanaverageGPAof3.0 or above(on-the-jobdegreeadvancementisaccepted).

Possessteamspiritandstrongcommunicationandinterpersonalskills.

Abletoworkindependentlyinafast-pacedenvironment.

Fresh graduates with relevant skills are welcome to apply.

Why Join Us?

• Hands-On Technical Exposure – Gain practical experience in security surveillance solutions, networking technologies, and commercial electronic systems through real-world customer applications and teechnical projects
• Continuous Learning & Career Development – Enhance your technical expertise through product training, technical support exposure, and collaboration with experienced professionals.
• Work with Leading Technology Brands – Gain exposure to globally recognised brands such as Hikvision, Ruijie, Huawei, and EZVIZ while supporting innovative technology solutions.
• Customer & Project Exposure – Be involved in diverse customer requirements, technical problem-solving, product demonstrations, and solution support across different industries.
• Collaborative & Supportive Culture – Work closely with Sales, Technical, and Operations teams in a dynamic environment that encourages teamwork, knowledge sharing, and professional growth.