Technical Support Engineer – CCTV & Linux Systems

Motorola Solutions Malaysia Sdn Bhd; Penang; On-site; MYR 67,000 - 100,000; Full time

Job summary

Motorola Solutions Malaysia Sdn Bhd is seeking a Technical Support Engineer for CCTV and Linux systems. You will work on Linux-based environments hosting video surveillance software, diagnose camera hardware, ONVIF devices, and RTSP streams, and help maintain live feeds across IP networks.

The role requires Linux proficiency, strong networking, and clear English communication to assist on-site technicians and customers. An on-call rotation is part of the duties.

Qualifications

• 2+ years of technical support experience directly supporting CCTV/video surveillance systems.
• Hands-on Linux OS experience with CLI and log analysis.
• Experience with IP cameras, ONVIF, RTSP, VMS, and PTZ/hardware configurations.
• Solid TCP/IP networking fundamentals and subnetting.
• Strong English communication to explain issues clearly.

Responsibilities

• Navigate, configure and troubleshoot Linux environments hosting video surveillance apps.
• Diagnose hardware/firmware, cameras, lenses, and video feeds over IP networks.
• Troubleshoot RTSP streams, routing, subnets, and bandwidth affecting live feeds.
• Manage escalations via phone/chat/email and log network topologies in CRM.
• Participate in after-hours/on-call rotation for critical outages.

Skills

Linux CLI

Video surveillance

Networking TCP/IP

ONVIF RTSP

English communication

Education

Bachelor/Diploma in Computer Science or IT or Telecommunications or Electronic Engineering

Tools

CRM tools

Knowledge-Centered Service (KCS)

Job description

Technical Support Engineer - CCTV & Linux Systems

Navigate, configure, and troubleshoot Linux operating environments hosting video surveillance and management applications.

Diagnose hardware, firmware, lens/PTZ, and video feed issues on Silent Sentinel cameras and ONVIF-compliant security devices over IP networks.

Troubleshoot RTSP video streams, IP routing, subnets, and bandwidth issues impacting live camera feeds.

Manage escalations via phone, chat, and email; document network topologies and system logs in our CRM.

Participate in an after-hours and weekend on-call rotation for emergency critical-system outages.

Basic Requirements

2+ years of technical support experience directly supporting physical security systems, CCTV / Video Surveillance platforms, or enterprise IP camera infrastructure.

Hands-on Linux OS experience with proven ability to navigate the CLI/terminal, analyze system logs, and troubleshoot services running on Linux environments.

Practical experience with IP cameras & video protocols, including ONVIF, RTSP video streaming, VMS platforms, and PTZ/hardware configurations.

Solid networking foundation, including basic TCP/IP troubleshooting, subnets, switches, and network-attached video devices.

Strong English communication skills to clearly explain complex technical, network, and video issues to on-site technicians, system integrators, and customers.

Proven ability to prioritize and resolve critical technical escalations, manage customer expectations, and participate in an on-call emergency support rotation.

Preferred Qualifications

Bachelor/Diploma in Computer Science, IT, Telecommunications, or Electronic Engineering.

Experience using enterprise CRM tools or Knowledge-Centered Service (KCS) practices.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Technical Support Specialist?
• How many years of CCTV Surveillance experience do you have?
• Do you have experience using Linux Servers?

What can I earn as a Technical Support Engineer

For more than 80 years, Motorola has helped the world be its best.

From introducing one of the first commercially successful car radios that delivered vital news right to us no matter how far from home, to developing the equipment that transmitted the first words from the moon, to leading a public safety revolution with the world's first-ever handheld laser scanner, Motorola's employees have a history of exploding possibility across the planet, innovating smarter, more flexible and more insightful ideas.

Our employees enable industries worldwide to thrive, achieve and do their best work. They create indispensable, indestructible tools to help more people in more businesses in more places to be their best. They do it to better serve the government, health, public safety and other businesses for which we've created clear and confident communications solutions for more than 80 years. The work they do is meaningful, impactful and ongoing.

And we need driven, motivated visionaries like you to join them.

For more than 80 years, Motorola has helped the world be its best.

From introducing one of the first commercially successful car radios that delivered vital news right to us no matter how far from home, to developing the equipment that transmitted the first words from the moon, to leading a public safety revolution with the world's first-ever handheld laser scanner, Motorola's employees have a history of exploding possibility across the planet, innovating smarter, more flexible and more insightful ideas.

Our employees enable industries worldwide to thrive, achieve and do their best work. They create indispensable, indestructible tools to help more people in more businesses in more places to be their best. They do it to better serve the government, health, public safety and other businesses for which we've created clear and confident communications solutions for more than 80 years. The work they do is meaningful, impactful and ongoing.

And we need driven, motivated visionaries like you to join them.