Tech Support Engineer – Pre & Post Sales

VISKOU TECHNOLOGY SDN. BHD.

Seberang Perai

On-site

MYR 33,000 - 61,000

Full time

2 days ago

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Job summary

VISKOU TECHNOLOGY SDN. BHD. is a technology solutions provider specializing in video surveillance and commercial electronic systems.

We partner with global brands to deliver reliable and cost-effective solutions for business partners. The role involves delivering pre-sales and after-sales technical support, training internal staff and customers, and building strong relationships with new and existing clients in a fast-paced environment.

Qualifications

Degree in Engineering/IT/CS/Electronics/Networking with GPA 3.0+
Strong communication and interpersonal skills
Able to work independently in a fast-paced environment
Fresh graduates welcome to apply

Responsibilities

Deliver pre-sales and after-sales technical support, including handling inquiries, resolving technical issues, and managing warranty-related matters.
Support the sales team by addressing client inquiries and identifying business opportunities.
Conduct product testing to ensure in-depth knowledge and quality assurance.
Provide technical training and demonstrations for internal staff and customers.
Maintain accurate customer records and manage communications through phone, WhatsApp, and email.
Build and maintain strong relationships with new and existing customers.