IT / CCTV Technical Support

Alma Technology Sdn Bhd; Puchong; On-site; MYR 45,000 - 89,000; Full time

Job summary

Alma Technology Sdn. Bhd. seeks a capable Technical Support specialist to troubleshoot CCTV and networking systems for customers. The role emphasizes clear communication, field and remote support, and collaboration with sales and project teams.

Ideal candidates will have CCTV installation/troubleshooting experience, solid IP networking skills, and familiarity with enterprise equipment from major vendors. On-site and remote assistance may be required.

Qualifications

• Knowledge of CCTV applications (IP and Analog) and installation/troubleshooting.
• Strong IP networking and routing protocol understanding (BGP/OSPF/VLAN, QoS, VPN).
• Experience with LAN/WAN/WLAN design and capacity planning is a plus.
• Certifications such as CCNA/CCNP or related are desirable.

Responsibilities

• Troubleshoot network connectivity issues and explain resolutions to customers.
• Provide on-demand technical support via remote and conference calls.
• Handle customer support for hardware/software and network equipment issues.
• Be available for on-call standby and on-site/online troubleshooting as needed.
• Coordinate with sales, project managers and service teams on project status.

Skills

CCTV knowledge

IP Networking

VoIP/Video conference

Customer service

Windows OS

Tools

HPE

Aruba

Cisco

Fortinet

Ruijie Reyee

Job description

English language is crucial, additional languages are a plus. Great interpersonal skills along with effective communication skills on both teleconference as well as emails will be a priority.

CCTV

Good knowledge in CCTV applications (IP and Analog).

Have experience in installing CCTV will have extra advantage.

Understand the concept of CCTV installation and troubleshooting.

Networking

Good understanding of IP Networking and routing protocols is mandatory – we will be testing you during the interview hence be prepared.

Working technical knowledge of current network hardware, protocols, and Internet standards, including routers, switches (layer 2/3), firewalls, remote access, DNS, BGP, OSPF, VLAN, QoS, and VPN.

Hands on experience with equipment from HPE, Aruba, Cisco, Fortinet, Ruijie Reyee will be added advantages.

Proven experience and success with LAN, WAN, and WLAN design and implementation.

Proven experience with network capacity planning, network security principles, and general network management best practices

Certifications highly desired CCNA, CCNP or any related certifications will be an added advantage.

Others

Creative, persistent, proactive and team player.

Comfortable and able to operate independently, with a clear set of responsibility and does not require much supervision.

Creative problem-solver with exceptional customer service skills.

Ability to learn new concepts and skills very quickly.

Responsible and independent.

A good team player

Well versed in Windows Operating Systems and Windows Office.

Key Responsibilities include:

Troubleshooting network connectivity issues and the ability to explain resolution to our customers via online or on-site.

Providing on-demand technical support via remote and join troubleshooting conference calls when required.

Must be able to perform good customer support in areas such as troubleshooting and resolving hardware and software issues, network equipment issues, and other related IT issues.

Able to take the call and standby support and must be available whenever your service is needed.

To provide on-line/on-site technical support and troubleshooting for customer.

Responsible for providing technical support of assigned technology/area for customers.

Coordinates closely with internal sales, project manager, and service resources by communicating project status.

Learn and adapt to new technologies, products, and platforms

Performs other related duties as assigned based on ad-hoc basis.

ALMA TECHNOLOGY SDN. BHD.is the Authorized National Distributor of UNV, Dahua, IP-COM, Ruijie Reyee, Tenda Network full range products in Malaysia. We are the leading Distributor, Manufacturer and Exporter of high-end CCTV, Surge Protector/Lightning Arrestor and security products.

We are a Value-Added Distributor of Security and Networking.

We offer a complete range of IT Wired/ Wireless Solutions, CCTV & Surveillance systems across all vertical industries. As the leading end-to-end technology distributor and wholesaler, our mission is to provide our channel partners a complete integrated solution to boost their business opportunities.

ALMA Vision:

Providing people with Innovative, Smart, Security essentials and services to make people’s lives better every day with the world’s most recognized products.

This means, our aim is to enrich the quality of life for everyone with all kinds of technologies we provide.

ALMA Mission:

1.Create unprecedented value and improvement for our customers, employees, investors, and ecosystem partners every quarter.

2.To sustain our Vision, Our team will through lifelong learning to unlock capacity for growth.

3.To add convenience to people's daily routines through our products and services.

ALMA TECHNOLOGY SDN. BHD.is the Authorized National Distributor of UNV, Dahua, IP-COM, Ruijie Reyee, Tenda Network full range products in Malaysia. We are the leading Distributor, Manufacturer and Exporter of high-end CCTV, Surge Protector/Lightning Arrestor and security products.

We are a Value-Added Distributor of Security and Networking.

We offer a complete range of IT Wired/ Wireless Solutions, CCTV & Surveillance systems across all vertical industries. As the leading end-to-end technology distributor and wholesaler, our mission is to provide our channel partners a complete integrated solution to boost their business opportunities.

ALMA Vision:

Providing people with Innovative, Smart, Security essentials and services to make people’s lives better every day with the world’s most recognized products.

This means, our aim is to enrich the quality of life for everyone with all kinds of technologies we provide.

ALMA Mission:

1.Create unprecedented value and improvement for our customers, employees, investors, and ecosystem partners every quarter.

2.To sustain our Vision, Our team will through lifelong learning to unlock capacity for growth.

3.To add convenience to people's daily routines through our products and services.

What can I earn as a Technical Support Role