Technical Support Engineer – CCTV & Linux Systems

Motorola Solutions; Penang; On-site; MYR 67,000 - 112,000; Full time

Job summary

Jora Malaysia seeks a Technical Support Engineer to navigate, configure and troubleshoot Linux environments hosting video surveillance apps. You will diagnose camera hardware and ONVIF/IP network issues, ensuring RTSP streams run smoothly.

Join a role requiring strong Linux skills, CCTV/VMS experience, and solid networking, with responsibility for escalations and on-call coverage, communicating clearly with technicians and customers.

Qualifications

• 2+ years of technical support experience directly supporting CCTV/video surveillance or enterprise IP camera infrastructure.
• Hands-on Linux OS experience with CLI navigation, log analysis, and service troubleshooting.
• Practical experience with IP cameras, ONVIF, RTSP streaming, VMS platforms, and PTZ/hardware configurations.
• Solid TCP/IP networking knowledge including subnets, switches, and network-attached video devices.
• Strong English communication to explain complex issues to technicians and customers.
• Ability to prioritize and resolve critical escalations and participate in on-call rotation.

Responsibilities

• Navigate, configure, and troubleshoot Linux environments hosting video surveillance and management applications.
• Diagnose hardware, firmware, lens/PTZ, and video feed issues on ONVIF devices over IP networks.
• Troubleshoot RTSP streams, IP routing, subnets, and bandwidth affecting live feeds.
• Manage escalations via phone, chat, and email; document topologies and logs in CRM.
• Participate in after-hours and weekend on-call rotation for emergencies.

Skills

Linux troubleshooting

CCTV / Video Surveillance knowledge

Networking fundamentals

ONVIF / RTSP / IP cameras protocols

Customer communication

On-call emergency support

Education

Bachelor/Diploma in Computer Science / IT / Telecommunications / Electronic Engineering

Tools

CRM tools

VMS platforms

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Technical Support Engineer – CCTV & Linux Systems

Navigate, configure, and troubleshoot Linux operating environments hosting video surveillance and management applications.

Diagnose hardware, firmware, lens/PTZ, and video feed issues on Silent Sentinel cameras and ONVIF-compliant security devices over IP networks.

Troubleshoot RTSP video streams, IP routing, subnets, and bandwidth issues impacting live camera feeds.

Manage escalations via phone, chat, and email; document network topologies and system logs in our CRM.

Participate in an after-hours and weekend on-call rotation for emergency critical-system outages.

Basic Requirements

2+ years of technical support experience directly supporting physical security systems, CCTV / Video Surveillance platforms, or enterprise IP camera infrastructure.

Hands-on Linux OS experience with proven ability to navigate the CLI/terminal, analyze system logs, and troubleshoot services running on Linux environments.

Practical experience with IP cameras & video protocols, including ONVIF, RTSP video streaming, VMS platforms, and PTZ/hardware configurations.

Solid networking foundation, including basic TCP/IP troubleshooting, subnets, switches, and network-attached video devices.

Strong English communication skills to clearly explain complex technical, network, and video issues to on-site technicians, system integrators, and customers.

Proven ability to prioritize and resolve critical technical escalations, manage customer expectations, and participate in an on-call emergency support rotation.

Preferred Qualifications

Bachelor/Diploma in Computer Science, IT, Telecommunications, or Electronic Engineering.

Experience using enterprise CRM tools or Knowledge-Centered Service (KCS) practices.