Technical Support Engineer

ViTrox Corporation Berhad; Penang; On-site; MYR 39,000 - 73,000; Full time

Job summary

ViTrox Corporation Berhad in Penang seeks a Technical Support Engineer to deliver hands-on support for vision inspection machine systems at customer sites. You will troubleshoot, install, and optimize equipment and train customers on operation and maintenance.

Travel locally and overseas is expected; collaborate with R&D for product improvements and adapt to long or irregular hours when required. Fresh graduates are encouraged to apply; Diploma/Bachelor/Master in Engineering/Science preferred.

Qualifications

• Diploma/Bachelor/Master in Science & Engineering; preferably Electrical & Electronics / Mechatronics / Mechanical or Computer Science.
• 1–2 years of customer service and support experience for vision inspection machines is an advantage.
• Customer-oriented mindset and willingness to travel.
• Own transport and ability to travel when required.
• Flexible, responsive, and able to work long or irregular hours when needed.
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide on-site technical support for vision inspection machine systems.
• Troubleshoot and resolve technical issues at customer premises.
• Transfer knowledge to customers and sales channel partners on system setup and maintenance.
• Collaborate with R&D to drive quality and design improvements based on customer feedback.

Skills

Customer service

Technical support

Travel willingness

Communication

Education

Diploma/Bachelor/Master in Engineering/Science

Job description

Broaden your horizon! Join our Technical Support Engineering team !!!

As a Technical Support Engineer, you are able to:

• Experience your satisfaction in supporting customers on technical challenges for vision inspection machine system setup, maintenance, and troubleshooting at customer premises.
• Grab your travel pass as you would have the opportunity to travel locally and abroad and build strong customer relationships by providing knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills.
• Broaden your engineering skills when you get to work closely with the R&D Team on quality and design related improvement based on customer feedback.

Requirements:

• Diploma / Bachelor's / Master's Degree in Science and Engineering. Preferably in Engineering (Electrical & Electronics / Mechatronics / Mechanical), Computer Science / Studies, Science & Technology or equivalent.
• 1 - 2 years of working experience in customer service and support for vision inspection machine is an added advantage.
• Customer-oriented behaviour and mindset.
• Possesses own transport and is willing to travel when required.
• Flexible, responsive, and able to work long & irregular hours if required.
• Fresh graduates are encouraged to apply.