Technical Support Engineer

OPT Machine Vision; Penang; On-site; MYR 60,000 - 90,000; Full time

Job summary

OPT Machine Vision in Penang, Malaysia, seeks a Technical Support Engineer to bridge customer needs with cutting-edge vision inspection technology. You will understand customer requirements, run pre-sales feasibility studies, and provide end-to-end support from consultation to post-sales troubleshooting.

You will collaborate with sales on vision proposals, demonstrate capabilities at in-lab and on-site events, and travel domestically and internationally to ensure successful implementations and

Qualifications

• Bachelor's Degree or Diploma in Electrical Engineering, Electronics, Automation, or a related field.
• Minimum of 2 years of experience in machine vision, industrial automation, technical support, or field service engineering.
• Hands-on experience with industrial cameras, vision lighting, lenses, and vision software. Familiarity with OPT products is a plus.
• Customer-oriented with a proactive, responsible, and solution-driven attitude.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Excellent communication and presentation skills, with fluency in English (both written and spoken). Proficiency in Mandarin is a strong plus.

Responsibilities

• Pre-Sales Collaboration: Work with the Sales Team to design and recommend optimal vision proposals including cameras, lighting, optics, software.
• Technical Demonstrations: Design and execute in-lab tests, customer-site demonstrations, and presentations at trade shows and industry events.
• Post-Sales Support: Provide ongoing technical support to existing customers via CRM, email, phone, and MS Teams; troubleshoot on-site.
• Customer Engagement: Travel to customer sites across the designated territory for pre and post-sales visits.
• Travel Requirements: Willingness to travel domestically and internationally.

Skills

Customer-focused

Communication skills

Team collaboration

English proficiency

Mandarin (strong plus)

Education

Bachelor's Degree in Electrical Engineering, Electronics, Automation, or related field

Tools

Industrial cameras

Vision lighting

Lenses

Vision software

Job description

As a Technical Support Engineer at OPT, you will play a pivotal role in bridging customer needs with our cutting-edge vision inspection technologies. You will be responsible for understanding customer technical requirements, conducting pre-sales feasibility studies, and providing end-to-end support—from initial consultation to post-sales troubleshooting. Your expertise will ensure our clients receive tailored, high-performance solutions that maximize their operational potential.

Key Responsibilities

• Pre-Sales Collaboration: Work closely with the Sales Team throughout the sales cycle to design and recommend optimal vision proposals, including cameras, lighting, optics, software, etc
• Technical Demonstrations: Design and execute in-lab tests, customer-site demonstrations, and presentations at trade shows, seminars, and industry events to showcase OPT's capabilities.
• Post-Sales Support: Provide ongoing technical support to existing customers using tools like CRM, email, phone, and MS Teams. Troubleshoot issues on-site and deliver timely, effective resolutions.
• Customer Engagement: Travel to customer sites across the designated territory for pre and post-sales visits, ensuring seamless implementation and fostering long-term relationships.
• Travel Requirements: Willingness to travel domestically and internationally.

Qualifications

• Bachelor's Degree or Diploma in Electrical Engineering, Electronics, Automation, or a related field.
• Minimum of 2 years of experience in machine vision, industrial automation, technical support, or field service engineering.
• Hands-on experience with industrial cameras, vision lighting, lenses, and vision software. Familiarity with OPT products is a plus.
• Customer-oriented with a proactive, responsible, and solution-driven attitude.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Excellent communication and presentation skills, with fluency in English (both written and spoken). Proficiency in Mandarin is a strong plus.