Technical Support Engineer

ViTrox Corporation Berhad; Penang; On-site; MYR 45,000 - 78,000; Full time

Job summary

ViTrox Corporation Berhad in Penang, Malaysia invites you to join our Technical Support Engineering team as a Technical Support Engineer. You will assist customers with vision inspection machine setup and troubleshooting on site.

You should have a Diploma/Bachelor's/Master's in Engineering, 1–2 years in customer service and support for vision inspection equipment is an advantage, and you must be willing to travel and work irregular hours.

Qualifications

• Diploma / Bachelor's / Master's degree in Engineering or related fields.
• 1–2 years of experience in customer service and support for vision inspection machines is an added advantage.
• Customer-oriented behaviour and mindset.
• Possesses own transport and is willing to travel when required.

Responsibilities

• Provide on-site technical support for vision inspection machine system setup, maintenance and troubleshooting at customer premises.
• Travel locally and abroad to build strong customer relationships and transfer knowledge to customers or sales channel partners.
• Collaborate with R&D on quality and design improvements based on customer feedback.

Skills

Customer service

Technical support

Vision inspection systems

Troubleshooting

Willingness to travel

Education

Diploma / Bachelor’s / Master’s degree in Engineering

Job description

Broaden your horizon! Join our Technical Support Engineering team !!!

As a Technical Support Engineer, you are able to:

• Experience your satisfaction in supporting customers on technical challenges for vision inspection machine system setup, maintenance, and troubleshooting at customer premises.
• Grab your travel pass as you would have the opportunity to travel locally and abroad and build strong customer relationships by providing knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills.
• Broaden your engineering skills when you get to work closely with the R&D Team on quality and design related improvement based on customer feedback.

Requirements:

• Diploma / Bachelor's / Master's Degree in Science and Engineering. Preferably in Engineering (Electrical & Electronics / Mechatronics / Mechanical), Computer Science / Studies, Science & Technology or equivalent.
• 1 - 2 years of working experience in customer service and support for vision inspection machine is an added advantage.
• Customer-oriented behaviour and mindset.
• Possesses own transport and is willing to travel when required.
• Flexible, responsive, and able to work long & irregular hours if required.
• Fresh graduates are encouraged to apply.