Tech-Savvy Customer Care Executive — Rotational Shifts

OneWorks Sendirian Berhad; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Job summary

OneWorks Sendirian Berhad is seeking a Customer Service Executive to be the first point of contact for customers, ensuring every interaction is positive.

You will listen to customers, understand their needs, and help them solve problems, handling issues quickly and professionally to keep them satisfied in a fast-paced environment. This role requires good English and Bahasa Malaysia, with rotational shifts including nights and weekends.

Qualifications

• Strong customer service orientation with solid technical support capabilities.
• Skilled in diagnosing customer needs and resolving technical challenges effectively.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Sharp analytical and problem-solving skills with a keen attention to detail.
• Ability to perform well under pressure in a fast-paced, dynamic environment.

Responsibilities

• Be the first point of contact for customers and ensure every interaction is positive.
• Listen to customers, understand their needs, and help solve their problems.
• Handle customer issues quickly and professionally to keep them happy.

Skills

Strong customer service orientation

Diagnosing customer needs

Verbal and written communication

Analytical and problem solving

Under pressure performance

Education

SPM / Secondary School / O Level / UEC

Job description

OneWorks Sendirian Berhad is seeking a Customer Service Executive to be the first point of contact for customers, ensuring every interaction is positive.

You will listen to customers, understand their needs, and help them solve problems, handling issues quickly and professionally to keep them satisfied in a fast-paced environment. This role requires good English and Bahasa Malaysia, with rotational shifts including nights and weekends.