Technical Specialist/Sr Technical Specialist

Pentech Solution Sdn bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Pentech Solution Sdn Bhd in Kuala Lumpur is seeking Technical Specialist or Senior Technical Specialist with a focus on network or infrastructure. You will troubleshoot, maintain customer environments, and support a 24/7 operation.

The role requires hands-on experience with enterprise networking, firewalls, switching, and wireless platforms, plus the ability to mentor junior staff and coordinate with customers and providers. A relevant degree and strong problem-solving skills are essential.

Qualifications

• Minimum 6 years of hands-on troubleshooting experience with VMware ESXi, Hyper-V, HCI and backup.
• Bachelor's degree in Computer Science, IT, or related field.
• Experience with enterprise firewall and switching platforms.
• Certifications such as Fortinet NSE4, CCNA, or Aruba beneficial.

Responsibilities

• Troubleshoot and resolve customer technical issues.
• Handle tickets, routine checks and maintenance for customer environments.
• Diagnose escalated issues to minimise downtime for customers.
• Maintain accurate technical documentation and PM reports.
• Coordinate troubleshooting and service restoration with customers and service providers.
• Support a 24/7 operational environment.
• Mentor and guide technical staff.

Skills

Networking

Troubleshooting

Time management

Independent work

Teamwork

Education

Bachelor's degree in Computer Science / IT

Tools

VMware ESXi

Hyper-V

Veeam

Commvault

Fortinet NSE4

CCNA

Cisco

Palo Alto

Fortinet FortiGate

LogicMonitor

PRTG

Sangfor

Nutanix

Pure Storage

Job description

Technical Specialist/Sr Technical Specialist

We are seeking Technical Specialists or Senior Technical Specialists with specialisation in Network or/and Infrastructure. There are a number of positions available.

Key responsibilities

• Perform troubleshooting and resolution of technical issues reported by customers.
• Perform ticket handling, routine checks and maintenance for customer environments.
• Diagnose and resolve escalated technical issues in a timely manner, minimising downtime for customers.
• Maintain accurate technical documentation, troubleshooting records, PM reports, SOPs and technical findings.
• Liaise with customers, internal stakeholders and relevant service providers to coordinate troubleshooting, escalation and service restoration.
• Support a 24/7 operational environment.
• Support monitoring activities, shift rotation or standby support where applicable based on the assigned role and operational requirements.
• Travel to the customer's site when necessary.
• Mentor and provide technical guidance to technical staff.
• Identify recurring issues and recommend improvements to systems, processes, or documentation.

About you

• Good time management, punctuality, positive attitude, high-quality self-management with minimum supervision.
• Skilled in multi-tasking, able to prioritise tasks including the ability to be flexible and adapt to changes quickly.
• Able to work independently and as part of a team.
• Strong learning capacity with a passion for learning.
• Willingness to support a 24/7 operational environment, including shift or standby support where applicable based on the assigned role and operational requirements.
• Able to relay technical information to users/audience with varying skill levels.
• Candidates should meet the requirements relevant to the specialisation below.
• Candidates are not required to meet both specialisations.

Technical Requirements

• Ability to support and maintain customer network environments, including firewall, switching and wireless infrastructure.
• Relevant working experience in IT networking or related field. The appropriate job level (Technical Specialist / Sr Technical Specialist) will be determined based on the candidate’s relevant experience and technical competency.
• Possess technical hands-on experience in troubleshooting enterprise firewall products such as Palo Alto, Fortinet (FortiGate, FortiManager and/or FortiAnalyzer), Check Point, Sophos, WatchGuard and SonicWall.
• Possess technical hands-on experience in managing/troubleshooting enterprise-grade switching platforms such as Cisco, Aruba, HPE, Ruijie, Huawei, Arista and H3C.
• Possess technical hands-on experience with enterprise wireless access point platforms such as Ruckus, Cisco, Aruba, Ruijie and H3C.
• Experience with network monitoring and management tools (e.g., LogicMonitor, PRTG).
• Solid understanding of TCP/IP, DNS, DHCP, VLAN, VPN, routing/switching, wireless networking, firewall rules, ACLs and NAT.
• Possess relevant industry certifications such as Fortinet NSE4 or above, CCNA or above, Aruba-related certifications, or other relevant product certifications.
• Candidate with a bachelor's degree in the related field.
• Minimum 6 years of experience in troubleshooting technologies such as VMware ESXi, Hyper-V, HCI, 3-tier and Backup.
• Possess proven technical hands-on experience in virtualization (VMware/Hyper-V), backup software such as Veeam and Commvault, and Windows Server support.
• Able to support and maintain Hyper-Converged Infrastructure (HCI), including Sangfor and Nutanix.
• Possess knowledge in storage solutions, preferably Pure Storage.
• Knowledge in CentOS, RedHat and Linux is preferred.
• Experience in Cloud (AWS, Wasabi, Oracle) will be a plus.
• Relevant certifications (e.g., vendor certifications in HCI, Sangfor, Linux, or Microsoft Windows Server) are highly beneficial.
• A degree or diploma in Computer Science, Information Technology, or a related field, or equivalent professional experience, is preferred.
• Have solid professional experience, especially hands-on ability, with the ability to independently solve server and system failures.

Pentech Solution Sdn Bhd is one of the leading Digital and IT solution provider. Since year 2006, we have been providing reliable, quality-assured and cost effective solutions and services to government, enterprise and medium businesses in Malaysia.

Today's competitive business environment requires companies to be more reliant on IT systems than ever before. With our team full of experiences in IT and depth industry knowledge, Pentech Solution is confident that we are able to meet all stringent requirements for customers’ IT needs.

Over the years, Pentech Solution has forged a strong relationship with various leading technology companies. The seamless partnership with these technology partners had led to a formation of a strong team, which able to advice, consult and deliver the most effective solutions and services to our customers.

Pentech Solution practice and live a strong company culture. We believe that a company with core values will right the business direction and ensuring sustainable growth for the company in years to come.

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