Technical Shift Support

MCSB Group; Batu Kawan; On-site; MYR 33,000 - 60,000; Full time

Job summary

MCSB Group in Penang, Batu Kawan, is seeking an IT Support Technician to install, troubleshoot, and maintain hardware and software in a manufacturing environment. You will coordinate with vendors, configure networks, and support meeting room AV equipment.

Candidates should have a Diploma in Computer Science or Information Systems, plus 1 year in production IT support. Strong TCP/IP knowledge, hardware/software assembly, and problem solving are essential.

Qualifications

• Diploma in Computer Science or Information Systems required.
• 1 year of support experience in a factory production environment is a plus.
• Good knowledge of TCP/IP networking (LAN/WAN).
• Hardware and software assembly, upgrades, repairs, troubleshooting and resolution skills.
• Able to troubleshoot PCs and laptops running various Windows OS versions.
• Performing tests and evaluations on new software and hardware.
• Able to work independently.
• Must be a team player.

Responsibilities

• Set up, install and troubleshoot IT hardware and software in production.
• Work with vendors for new IT hardware arrivals and installation.
• Set up network configuration and DNS for production machines.
• Change VLAN and support AV equipment for meeting rooms.
• Provide shift pass-down with incident details and resolutions.
• Inventory control and asset management for hardware and software.

Skills

TCP/IP networking

Hardware troubleshooting

Windows OS support

Independent work

Team collaboration

Education

Diploma in Computer Science/Information Systems

Tools

PC assembly

Laptop repairs

Job description

• Setup, install and troubleshoot IT hardware and software.
• Work with vendor for new IT hardware arrival, collection and installation.
• Setup network configuration for all new machines, tester and handler at production.
• Change network VLAN, register DNS for all IT equipment and machines in production.
• Antivirus installation & configuration on production testers.
• Meeting room setup and support, including projector, Audio Visual (AV) conference equipment.
• To have a shift pass-down for past 12 hours incidents to next onsite shift-support IT personnel with detail problem statement, root cause and resolutions shared.
• Ad-hoc event support.
• Inventory control and asset management for hardware and software.
• Provide assistance on other IT matters as and when requested.

Information Technology Services 101-1,000 employees

For over 30 years, MCSB have been serving clients of diverse range from enterprises to MNCs. Our portfolio of solutions focuses on 3 key areas – Managed Services/ Outsourcing, IT Training and HR/ Payroll Services.

We’ve leveraged on our years of experience and kept abreast with technology advancement to bring our clients true flexibility and agility, continually offering reliable and competitive solutions.

MCSB has grown to become one of the preferred service providers of IT services and business process outsourcing, focused primarily on the manufacturing industries nationwide.

We are constantly striving to help our clients to streamline their operations and enable them to focus on their core competencies.

For over 30 years, MCSB have been serving clients of diverse range from enterprises to MNCs. Our portfolio of solutions focuses on 3 key areas – Managed Services/ Outsourcing, IT Training and HR/ Payroll Services.

We’ve leveraged on our years of experience and kept abreast with technology advancement to bring our clients true flexibility and agility, continually offering reliable and competitive solutions.

MCSB has grown to become one of the preferred service providers of IT services and business process outsourcing, focused primarily on the manufacturing industries nationwide.

We are constantly striving to help our clients to streamline their operations and enable them to focus on their core competencies.

Requirements:-

• Certificate/Diploma in Computer Science/ Information System.
• 1 years working experience in support factory production environment would be add advantage.
• Good knowledge in basic configuration about TCP/IP networking (LAN/WAN).
• Possess good hardware and software assembly, upgrades, repairs, troubleshooting and resolution skills.
• Able to troubleshoot PCs and laptops that runs under various version of Windows OS.
• Performing tests and evaluations on new software and hardware.
• Able to work independently
• Must be team player.