Assistant Manager, Command Centre Operation (Shift)

AIA Digital+; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

AIA Digital+ in Kuala Lumpur is hiring for an IT Operations role requiring expertise in system monitoring, change management, and documentation maintenance. The successful candidate will work in shifts to ensure the operational continuity of the IT Command Centre.

You will need a Bachelor's degree in Information Technology, 5 years of relevant experience, and strong communication skills. IT certifications are a plus.

Qualifications

• 5 years of experience in IT Operations with a focus on System Operations.
• Ability to work under pressure to resolve technical issues.

Responsibilities

• Monitor IT infrastructure including servers, networks, and applications.
• Perform routine system checks and maintenance for optimal functionality.
• Support batch job execution, troubleshooting errors.
• Execute change management procedures with proper documentation.
• Maintain documentation for system operations.

Skills

Application monitoring tools

Batch processing systems

Patch management

Network monitoring tools

Analytical skills

Communication skills

Education

Bachelor's degree in Information Technology or related discipline

ITIL certification

CompTIA certification

Job description

With respect to multiple technology knowledge

• Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.

Roles and Responsibilities:

System Monitoring & Maintenance

• Work with senior operators to perform monitoring on IT infrastructure, including servers, networks, and applications.
• Perform routine system check and maintenance to ensure optimal functionality if required
• Provide guidance, mentorship and support to the team according to the instruction from Shift Manager.

Batch Management

• Assist the shift manager to monitor, execute and manage batch jobs, ensuring their timely completion and troubleshooting any errors that may occur.

Patching Management

• Work with different technology support on patching deployment

Change Management Execution

• Execute change management procedures, ensuring changes are implemented smoothly and documented accurately.
• Support the team in identifying, troubleshooting, and resolving system incidents promptly.

Documentation

• Maintain accurate documentation for system operations
• 5 years of experience in IT Operations, with a strong focus on System Operations.

OR

• An equivalent combination of qualifications and relevant experience.

Education:

• Bachelor’s degree holder of unviersity on Information Technology or related discipline
• Relevant IT certifications (e.g., ITIL, CompTIA) are a plus

Technical Skills:

• Proficiency in application monitoring tools, batch processing systems, patch management, and network monitoring tools.
• Strong analytical skills with the ability to troubleshoot and resolve technical issues under pressure.
• Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical stakeholders.

Working Conditions

• Shift Work - This position requires working in shifts on-site, including nights and weekends, to ensure 24/7 operation of the IT Command Centre.