TECHNICAL SERVICE REPRESENTATIVE/ASSISTANT SERVICE ENGINEER/SERVICE ENGINEER

Toshiba Tec Malaysia Sdn Bhd; Penang; On-site; MYR 40,000 - 54,000; Full time

Job summary

Toshiba Tec Malaysia Sdn. Bhd., a leading systems and solutions provider, is hiring a Technical Service Representative/Assistant Service Engineer/Service Engineer in Seberang Jaya, Pulau Pinang.

You will perform regular maintenance and troubleshoot MFPs and E&E equipment to ensure optimal functionality. Responsibilities include installation and configuration, adjustments and calibration, customer training, and field operations management.

Qualifications

• Diploma / Degree in Information Technology / Electrical & Electronic / Mechanical/ IT Networking or similar discipline.
• 1-2 years of working experience in the Information Technology field.
• Ability to demonstrate and troubleshoot the product.
• Good verbal and written communication skills.
• Possess own transport and willing to travel. Willing to work at Seberang Jaya, Pulau Pinang.
• Fresh graduates are encouraged to apply as training will be provided by the Company.

Responsibilities

• Perform regular maintenance and troubleshooting of MFPs and E&E equipment to ensure optimal functionality.
• Install and configure MFPs and E&E equipment according to customer requirements.
• Conduct adjustments and calibrations to maintain the accuracy and performance of MFPs and E&E equipment.
• Provide training to customers on the proper use and maintenance of MFPs and E&E equipment.
• Manage daily field operations within the assigned zone or customer building.
• Build and maintain strong relationships with customers to enhance service experience.

Skills

Troubleshooting

Customer service

Communication

Education

Diploma/Degree in IT/EE/Mechanical/IT Networking

Tools

MFP hardware

Diagnostics tools

Job description

TECHNICAL SERVICE REPRESENTATIVE/ASSISTANT SERVICE ENGINEER/SERVICE ENGINEER

Perform regular maintenance and troubleshooting of MFPs and E&E equipment to ensure optimal functionality.

Diagnose and resolve technical issues promptly to minimize downtime.

2. Installation and Configuration

Install and configure MFPs and E&E equipment according to customer requirements.

Ensure proper setup and integration with existing systems.

3. Adjustment and Calibration

Conduct adjustments and calibrations to maintain the accuracy and performance of MFPs and E&E equipment.

Implement necessary updates and upgrades.

4. Customer Training

Provide training to customers on the proper use and maintenance of MFPs and E&E equipment.

Address customer queries and offer technical guidance.

5. Field Operations Management

Manage daily field operations within the assigned zone or customer building.

Ensure compliance with company policies and service standards.

6. Customer Relationship Management

Build and maintain strong relationships with customers to enhance service experience.

Address and resolve customer complaints effectively.

Job Requirements:

Diploma / Degree in Information Technology / Electrical & Electronic / Mechanical/ IT Networking or similar discipline.

1-2 years of working experience in the Information Technology field.

Ability to demonstrate and troubleshoot the product.

Good verbal and written communication skills.

Possess own transport and willing to travel. Willing to work at Seberang Jaya, Pulau Pinang.

Fresh graduates are encouraged to apply as training will be provided by the Company.

Toshiba Tec Malaysia Sdn. Bhd., a leading Systems and Solutions provider since 1981, operates in Malaysia and having its subsidiary in Thailand, offering seamless printing solutions and document management for enhanced user experiences. Committed to stakeholders, we ensure high-quality service and effective solutions, winning numerous excellence awards and obtained various certification including but not limited to the ISO 9001:2015 Quality Management System certification, ISO 14001:2015 Environmental Management System certification and ISO27001:2022 Information Security Management System, underscoring their commitment to quality assurance, environmental sustainability and information security.