Technical Sales/Application Engineer

FILPAL (M) SDN. BHD.; Bayan Lepas; On-site; MYR 78,000 - 156,000; Full time

Job summary

FILPAL (M) SDN BHD. is hiring an Application Engineer/Technical Sales in Penang, Malaysia to blend technical expertise with sales. You will promote RF turnkey solutions, manage distributor partnerships, and support customers through pre- and post-sales activities.

The role requires strong communication skills and the ability to translate technical details into customer-ready information, with a focus on meeting revenue targets and delivering tailored proposals.

Qualifications

• Strong communication and presentation skills.
• Ability to translate technical information into customer-friendly language.
• Results-oriented with a focus on achieving sales targets.
• Knowledge of relevant technologies and market trends.

Responsibilities

• Develop deep understanding of FILPAL products and services, keeping up with specifications and trends.
• Promote FILPAL values and offerings, including RF turnkey solutions and university collaborations.
• Collaborate to develop sales strategies and customized proposals addressing customer needs.
• Monitor market trends and competitors; contribute insights for business development.
• Work with sales to achieve revenue targets balancing technical feasibility and business objectives.
• Attend weekly internal meetings for updates and coordination.
• Engage with global distributors for product promotion and sales.
• Proactively follow up with customers, leads and distributors with tailored content.
• Provide pre- and post-sales technical support and gather feedback.
• Conduct technical product presentations and demonstrations to potential customers.
• Schedule demos, training sessions for leads, customers, or distributors.
• Assist in quotations, DOs, invoices, POs and follow up on payments.
• Document leads, manage NDA and authorization letters with global distributors.

Skills

Communication

Presentation

Tech translation

Sales orientation

Education

Bachelor's degree in Engineering/Tech

Job description

JOB OVERVIEW

As a Application Engineer/ Technical Sales at FILPAL (M) SDN BHD, you will play a key role in driving sales and revenue growth by combining technical expertise with effective sales strategies. You will be responsible for understanding the technical aspects of the company's products or services and effectively communicating their value to customers, leads and distributors. Your role involves collaborating with the team to meet customer needs and achieve sales targets.

KEY RESPONSIBILITIES

• Technical Expertise, Company Values & Offerings:
• Develop a deep understanding of FILPAL's products and services, staying updated on technical specifications, features, and industry trends.
• Promote FILPAL's values and offerings, including RF Turnkey Solutions, RF Talent Development Program, Software Solutions, Equipment Distribution, and collaborations with universities.
• Sales Strategy, Proposal Development, Market Analysis, Sales Targets, Internal Meetings:
• Collaborate with the team to develop effective sales strategies, positioning FlLPAL's technical capabilities as a competitive advantage.
• Work with the sales and technical teams to create detailed and customized proposals, addressing customer needs and specifications.
• Stay informed about market trends, competitor products, and emerging technologies to contribute insights for business development.
• Collaborate with the sales team to achieve revenue targets, ensuring a balance between technical feasibility and business objectives.
• Participate in weekly internal meetings to provide updates and insights, fostering effective communication within the team.
• Global Distributor Collaboration:
• Engage with global distributors, ensuring effective communication and collaboration for product promotion and sales.
• Customized Communication & Lead Follow‑Up:
• Proactively follow up with customers, leads and distributors, emphasizing company strengths, solutions, and updates, tailoring content for effective communication.
• Follow up on leads, opportunities, and inquiries, ensuring personalized and effective communication.
• eClient Engagement, Customer Support, Survey and Feedback
• Build and maintain strong relationships with customers by understanding their technical requirements and proposing solutions that align with FILPAL's offerings.
• Provide technical support to customers during the pre‑sales and post‑sales phases, addressing queries and ensuring customer satisfaction.
• Send customer survey forms and gather feedback for continuous improvement.
• Product Presentations:
• Conduct technical product presentations and demonstrations to potential customers, highlighting key features and benefits.
• Training and Demos
• Schedule custom product demos, training sessions, and potential activities for leads, customers, or distributors as requested and/or suggested.
• Quotation and Order Processing:
• Assist in generating quotations, Delivery Orders (DO), invoices, and tabulating Purchase Orders (PO), and follow up with customers and distributors for payment schedule.
• Documentation, NDA & Authorization Letters:
• Tabulate and document leads, ensuring accurate records and comprehensive information for analysis.
• Manage NDA (Non-Disclosure Agreements) with Customer, Leads and Distributor as well as Authorization Letters with global distributors to facilitate secure collaborations.

QUALIFICATIONS

• Bachelor's degree in a relevant technical field (Engineering, RF, Electronics, Computer Science, etc.).

OPTIONAL SKILLSETS

• Strong communication and presentation skills.
• Ability to translate technical information into customer-friendly language.
• Results-oriented with a focus on achieving sales targets.
• Knowledge of relevant technologies and market trends.