Tech-Savvy Customer Support - Malay-English

Shiuh Sheng Technology Sdn Bhd; Sungai Petani; On-site; MYR 36,000 - 60,000; Full time

Job summary

SHIUH SHENG TECHNOLOGY SDN BHD (SSEM) in Malaysia seeks a customer service representative to be the primary contact for inquiries by phone and email, providing accurate product information and technical specifications.

You will coordinate with Production, QC, and R&D to resolve issues and provide technical troubleshooting, while documenting all case details and communications in the management system. Fresh graduates are encouraged to apply for this dynamic role.

Qualifications

• Education: Minimum SPM or Diploma in any field; a background in a technical or manufacturing-related field is a plus.
• Language Skills: Good command of Bahasa Malaysia and English; proficiency in Mandarin is an added advantage to facilitate communication with stakeholders and branches.
• Communication: Strong interpersonal skills with the ability to explain technical details clearly to customers.
• Professionalism: A proactive attitude with a focus on problem-solving in a fast-paced manufacturing environment.
• Experience: Fresh graduates are encouraged to apply, as well as those with 1–2 years of experience in customer-facing roles.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone and email.
• Provide detailed and accurate information regarding company products, including technical specifications and manufacturing capabilities.
• Coordinate with Production, QC, and R&D to resolve customer issues and provide technical troubleshooting.
• Document and update all case details, customer drawings, and communication history accurately within the company’s management system.
• Deliver fast, professional, and reliable support to maintain high levels of customer satisfaction.

Skills

Bahasa Malaysia

English

Mandarin

Communication

Fresh graduates

Education

SPM or Diploma

Job description

SHIUH SHENG TECHNOLOGY SDN BHD (SSEM) in Malaysia seeks a customer service representative to be the primary contact for inquiries by phone and email, providing accurate product information and technical specifications.

You will coordinate with Production, QC, and R&D to resolve issues and provide technical troubleshooting, while documenting all case details and communications in the management system. Fresh graduates are encouraged to apply for this dynamic role.