Customer Support Specialist - Onboarding & Troubleshooting

PS TECH SOLUTION SDN. BHD.; Petaling Jaya; On-site; MYR 33,000 - 47,000; Full time

Job summary

PS TECH SOLUTION SDN. BHD. is seeking a proactive Customer Service / Customer Support specialist to create a standout experience for customers via phone, email and chat. You will be the first contact, helping users navigate the product and resolve issues, while learning quickly in a fast-paced environment.

The ideal candidate is curious, determined to solve problems, and eager to grow with the company. Fresh graduates are welcome to apply and start their journey in tech support.

Qualifications

• Customer service experience or strong interest in customer support.
• Good written and verbal communication skills.
• Curious mindset with willingness to learn.
• Ability to handle tickets across channels (phone, email, chat).

Responsibilities

• Develop understanding of the platform to help customers troubleshoot via phone, email and chat.
• Be the first point of contact for all incoming tickets and assign to related teams.
• Help customers maximize product usage across varying skill levels.
• Inform customers about onboarding status or bug fixes.
• Follow and maintain a streamlined bug filing process.
• Own issues from minor technical problems to escalated bugs and resolve end-to-end.

Skills

Customer service

Communication

Problem solving

Multitasking

Job description

PS TECH SOLUTION SDN. BHD. is seeking a proactive Customer Service / Customer Support specialist to create a standout experience for customers via phone, email and chat. You will be the first contact, helping users navigate the product and resolve issues, while learning quickly in a fast-paced environment.

The ideal candidate is curious, determined to solve problems, and eager to grow with the company. Fresh graduates are welcome to apply and start their journey in tech support.