Multilingual Customer Support Executive

Pureseed Sdn Bhd; Petaling Jaya; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

EPF/SOCSO

Performance bonus

Medical insurance

Competitive salary

Job summary

Pureseed Sdn Bhd in Malaysia seeks a customer service-focused professional to join our team. You will handle enquiries by phone, email and social media, provide prompt responses, assist customers with design selection, and confirm orders.

Work closely with production and delivery teams, manage stock, process orders, and maintain confidentiality of customer data while aiming for excellent service in a friendly workplace.

Qualifications

• An effective communicator fluent in English, Malay and Mandarin.
• Positive attitude and self-motivation.
• Responsible and hardworking.
• Good team player with helpfulness.
• Punctual, disciplined and conscious of duties.

Responsibilities

• Handle customer enquiries via phone, email and social media.
• Provide prompt and professional responses to inquiries and follow-up.
• Assist customers to select best design/customization requirements.
• Provide the best solution and follow up on customer needs.
• Process orders and manage stock inventory; coordinate with production and delivery.

Skills

Fluent English

Fluent Malay

Fluent Mandarin

Job description

Pureseed Sdn Bhd in Malaysia seeks a customer service-focused professional to join our team. You will handle enquiries by phone, email and social media, provide prompt responses, assist customers with design selection, and confirm orders.

Work closely with production and delivery teams, manage stock, process orders, and maintain confidentiality of customer data while aiming for excellent service in a friendly workplace.