Sales Support Engineer (Shah Alam)

TCIM; Shah Alam; On-site; MYR 39,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Training

Career Growth

Diverse Projects

Supportive Team

Industry Leaders Exposure

Job summary

TCIM Sdn Bhd is seeking a proactive Sales Support Engineer to provide technical and operational support to the sales team, ensuring seamless project execution and an exceptional customer experience.

The role involves delivering technical expertise, coordinating with stakeholders, and supporting continuous improvement initiatives to drive business growth in Malaysia.

Qualifications

• Diploma, Degree, or professional certificate in engineering, business, or marketing.
• Fresh graduates welcome; experience is a plus.
• Knowledge of industrial equipment or automation is advantageous.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide technical support to the sales team and customers.
• Understand requirements and propose suitable solutions.
• Prepare technical proposals, presentations, and reports.
• Coordinate with principals, vendors, and internal teams.
• Respond to inquiries and maintain customer relationships.
• Assist in project planning, scheduling, and resource coordination.
• Analyze issues, identify root causes, and recommend solutions.
• Conduct site visits, product demonstrations, and trainings.
• Support new product introductions and customer onboarding.
• Monitor project progress and update customers and management.
• Participate in continuous improvement initiatives.
• Ensure compliance with policies and safety standards.

Skills

Strong communication

Presentation skills

Problem-solving

Customer-oriented

Team collaboration

Education

Engineering/Business/Marketing degree or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Are you passionate about technical solutions and customer engagement? We are looking for a proactive and customer-focused Sales Support Engineer to provide technical and operational support to our sales team, ensuring seamless project execution and an exceptional customer experience.

You will play a key role in supporting business growth by delivering technical expertise, managing customer requirements, coordinating with internal teams, and contributing to continuous improvement initiatives.

Your Responsibilities

Provide technical support and product recommendations to the sales team and customers.

Understand customer requirements and propose suitable solutions to meet their operational needs.

Prepare technical proposals, presentations, reports, and documentation to support sales activities.

Coordinate with principals, vendors, and internal stakeholders to ensure successful project implementation and customer satisfaction.

Respond to customer inquiries promptly and maintain strong customer relationships through effective communication.

Assist in project planning, scheduling, and resource coordination to ensure timely delivery and execution.

Analyze operational and technical issues, identify root causes, and recommend effective solutions.

Conduct site visits, product demonstrations, and technical presentations when required.

Support the introduction of new products and services, including product training and customer onboarding activities.

Monitor project progress and provide regular updates to customers and management.

Participate in continuous improvement initiatives to enhance operational efficiency and service quality.

Ensure compliance with company policies, safety requirements, and industry standards.

Requirements

Diploma, Degree, Professional Certificate (SKM), or equivalent qualification in Engineering, Business, Marketing, or a related field.

Fresh graduates are encouraged to apply. Candidates with relevant working experience will have an added advantage.

Knowledge of industrial equipment, material handling equipment, machinery, automation, or related industries will be an advantage.

Strong communication, presentation, and problem-solving skills.

Proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint.

Customer-oriented with strong interpersonal and relationship-building skills.

Self-motivated, proactive, and willing to learn.

Able to work independently and collaboratively in a team environment.

Valid driving licence and own transportation.

Willing to travel when required.

Why Join Us?

• Comprehensive Training & Development - Gain hands-on experience and exposure to industry-leading products and solutions.
• Career Growth Opportunities - Build your career through continuous learning and professional development.
• Diverse & Challenging Projects - Work on a wide range of customer applications and technical solutions.
• Supportive Team Environment - Collaborate with experienced professionals in a culture that values teamwork and innovation.
• Exposure to Industry Leaders - Work closely with renowned principals, customers, and industry experts.

TCIM Sdn Bhd, a key member of the Tan Chong Group, is a premier provider of material handling and heavy industrial equipment across Malaysia. With decades of industry experience, we specialize in complete machinery solutions, including high-quality forklift sales, flexible short-term and long-term equipment leasing, and full aftersales support. Our technical capabilities include scheduled preventive maintenance, complete fleet repairs, and rapid supply of genuine replacement parts. At TCIM, we are dedicated to driving operational excellence and maximizing uptime, serving as a trusted long-term equipment partner for industrial businesses nationwide.

What can I earn as a Sales Support Engineer