TEAHOUSE OPERATIONS MANAGER [HOD] - ASAP HIRING: CAMERON HIGHLAND BASED

Cameron Bharat Plantations Sdn Bhd; Brinchang; On-site; MYR 90,000 - 150,000; Full time

Job summary

Cameron Valley Tea is seeking a Teahouse Operations Manager (HOD) based in Cameron Highlands to lead all teashop operations across the region, ensuring consistent brand standards, service quality, and strong financial performance. You will standardise processes, drive daily performance, manage staff recruitment, training, and evaluation, and address customer issues to uphold an excellent guest experience.

The ideal candidate has 5–7 years in F&B/café operations, proven multi-outlet management,

Qualifications

• Diploma or Degree in Business Management, Hospitality, F&B Management, or related fields.
• Minimum 5–7 years of experience in F&B or café operations management.
• Proven experience managing multiple outlets is mandatory.

Responsibilities

• Oversee and manage all teashop operations across Cameron Highlands.
• Ensure outlets operate in accordance with SOPs, policies, and brand standards.
• Standardise operational processes, workflows, and customer experience across all outlets.
• Monitor daily, weekly, and monthly operational performance of each outlet.
• Take ownership of sales performance, operating costs, and profitability of all teashops.
• Analyse sales reports, labour costs, wastage, and operational efficiency.
• Develop and implement action plans to improve revenue and cost control.
• Set operational targets and KPIs for each outlet.
• Manage manpower planning, staffing structure, and deployment across all outlets.
• Oversee recruitment, training, development, and performance evaluation of staff.
• Build a disciplined, professional, and customer-focused team culture.
• Address staff performance issues, disciplinary matters, and conflict resolution.
• Ensure consistent quality of tea beverages, food products, and presentation across all outlets.
• Enforce standard recipes, preparation methods, and quality controls.
• Ensure service excellence and positive customer experience at all touchpoints.
• Handle major customer complaints and implement corrective actions.
• Oversee inventory usage, storage, and stock movement across all outlets.
• Maintain optimal stock levels and minimise wastage and losses.
• Coordinate with production and procurement teams for timely supply.
• Ensure equipment, facilities, and outlet infrastructure are properly maintained.
• Ensure compliance with food safety, hygiene, and health regulations.
• Ensure all outlets comply with local authorities’ requirements and internal audits.
• Support and enforce Quality Management System (QMS), ISO, and operational audits.
• Drive continuous improvement initiatives across operations.
• Support the planning and opening of new teashops.
• Work closely with top management on marketing, promotions, and business strategies.
• Provide operational insights and recommendations based on data and customer feedback.
• Prepare comprehensive management reports for senior management.

Skills

Leadership

People Management

Financial Analysis

Operational Analysis

Communication

Problem Solving

Decision Making

Customer Focus

Quality Orientation

Education

Business/Hospitality Degree

Job description

TEAHOUSE OPERATIONS MANAGER [HOD] - ASAP HIRING: CAMERON HIGHLAND BASED

Teahouse Operations Manager _ HOD (Cameron Highlands)
Cameron Valley Tea

POSITION PURPOSE

The Teahouse Operations Manager (HOD) is fully responsible for the overall planning, management, control, and performance of all Cameron Valley Tea teashops in Cameron Highlands.
This role ensures operational excellence, consistent product and service quality, strong financial performance, and full compliance with company standards while safeguarding the Cameron Valley Tea brand.

KEY RESPONSIBILITIES

1. Overall Multi-Outlet Operations Management

Oversee and manage all teashop operations across Cameron Highlands

Ensure all outlets operate in accordance with company SOPs, policies, and brand standards

Standardise operational processes, workflows, and customer experience across all outlets

Monitor daily, weekly, and monthly operational performance of each outlet

2. Financial Performance & Profitability (P&L)

Take ownership of sales performance, operating costs, and profitability of all teashops

Analyse sales reports, labour costs, wastage, and operational efficiency

Develop and implement action plans to improve revenue and cost control

Set operational targets and KPIs for each outlet

Manage manpower planning, staffing structure, and deployment across all outlets

Oversee recruitment, training, development, and performance evaluation of staff

Build a disciplined, professional, and customer-focused team culture

Address staff performance issues, disciplinary matters, and conflict resolution

4. Product Quality & Customer Experience

Ensure consistent quality of tea beverages, food products, and presentation across all outlets

Enforce standard recipes, preparation methods, and quality controls

Ensure service excellence and positive customer experience at all touchpoints

Handle major customer complaints and implement corrective actions

5. Inventory, Stock & Supply Chain Control

Oversee inventory usage, storage, and stock movement across all outlets

Maintain optimal stock levels and minimise wastage and losses

Coordinate with production and procurement teams for timely supply

Ensure equipment, facilities, and outlet infrastructure are properly maintained

6. Compliance, Food Safety & Quality Systems

Ensure compliance with food safety, hygiene, and health regulations

Ensure all outlets comply with local authorities’ requirements and internal audits

Support and enforce Quality Management System (QMS), ISO, and operational audits

Drive continuous improvement initiatives across operations

7. Strategic Planning & Business Expansion

Support the planning and opening of new teashops

Work closely with top management on marketing, promotions, and business strategies

Provide operational insights and recommendations based on data and customer feedback

Prepare comprehensive management reports for senior management

QUALIFICATIONS & EXPERIENCE

Diploma or Degree in Business Management, Hospitality, F&B Management, or related fields

Minimum 5-7 years of experience in F&B or café operations management

Proven experience managing multiple outlets is mandatory

Experience in tourism-driven locations is an added advantage

SKILLS & COMPETENCIES

Strong leadership and people management skills

Solid financial and operational analysis capability

Excellent communication, problem-solving, and decision-making skills

Results-driven, disciplined, and hands‑on leadership style

Strong customer and quality orientation

LOCATION & REQUIREMENTS

Based in Cameron Highlands, Pahang

Willing to travel frequently between outlets

Flexible working hours, including weekends and peak seasons