Restaurant Supervisor

Frozen Artisans Sdn Bhd; Kuala Lumpur; On-site; MYR 54,000 - 80,000; Full time

Job summary

Frozen Artisans Sdn Bhd is launching a new tea boutique in the Klang Valley and seeks a Restaurant Supervisor to drive guest experiences. This full-time role oversees front-of-house operations, leads the guest services team, and ensures service standards are consistently met across shifts.

You will train staff, coordinate with the kitchen, and manage guest concerns with diplomacy while maintaining our high hospitality standards. Evening/ weekend shifts are expected.

Qualifications

• 2–3 years' experience in restaurant supervision or guest services.
• Proven track record of delivering excellent customer service.
• Strong leadership and team management abilities.
• Excellent communication in English and Malay.
• Knowledge of restaurant operations and service standards.
• Ability to stay calm and organized under pressure.
• Willingness to work varied shifts including evenings and public holidays.
• Familiarity with POS systems and restaurant software (advantageous).

Responsibilities

• Supervise front-of-house staff during service periods to ensure smooth operations.
• Welcome guests, address enquiries and resolve issues promptly and professionally.
• Train, mentor and coach staff on service protocols and menu knowledge.
• Monitor service quality and ensure timely delivery of dishes.
• Handle guest complaints with diplomacy and implement solutions.
• Maintain cleanliness and organization of dining areas and host stand.
• Assist with staff scheduling, performance management and attendance tracking.
• Coordinate between front-of-house and kitchen for efficient service.
• Contribute to guest service initiatives and operational improvements.

Skills

Leadership

Communication

Customer Service

English

Malay

POS software

Tools

POS software

Job description

We are launching a new tea boutique in the Klang Valley. Our goal is to create beautiful, welcoming outlets where customers can discover exceptional teas and enjoy memorable moments.

About the role

We are seeking an experienced Restaurant Supervisor to join the team. This is a full-time position that plays a crucial role in delivering exceptional guest experiences and maintaining operational excellence across our restaurant. As Restaurant Supervisor, you will be responsible for overseeing front-of-house operations, ensuring seamless service delivery, and leading our guest services team to consistently exceed customer expectations. This position is integral to our mission of providing outstanding hospitality and maintaining the high standards that define our brand.

What you'll be doing

Supervising and coordinating all front-of-house staff during service periods, ensuring smooth operations and adherence to service standards

Welcoming and greeting guests, addressing enquiries and resolving any service-related issues promptly and professionally

Training, mentoring and coaching front-of-house team members on service protocols, menu knowledge and guest interaction techniques

Monitoring food and beverage service quality, ensuring dishes are delivered promptly and in accordance with restaurant standards

Handling complaints and guest concerns with diplomacy and professionalism, implementing appropriate solutions to ensure guest satisfaction

Maintaining cleanliness and organisation of the dining area, host stand and front-of-house sections

Assisting with staff scheduling, performance management and attendance tracking

Liaising between the front-of-house and kitchen teams to ensure efficient communication and service coordination

Contributing to the development and implementation of guest service initiatives and operational improvements

What we're looking for

2-3 years' experience in a restaurant supervisor, lead server or senior guest services role within a hospitality establishment

Proven track record of delivering exceptional customer service and building positive guest relationships

Strong leadership and team management abilities, with the capacity to motivate and develop staff

Excellent communication skills, both verbal and written, with proficiency in English and Malay

In-depth knowledge of restaurant operations, dining etiquette and food and beverage service standards

Ability to remain calm, organised and professional under pressure during peak service periods

Problem-solving skills with the ability to make sound decisions in challenging situations

Flexibility and willingness to work varied shifts, including evenings, weekends and public holidays

Computer literacy and familiarity with restaurant management systems and point-of-sale (POS) software is advantageous

Certification in food hygiene or hospitality service is preferred