Taiwanese Customer Service Representative (Tobacco Project) in Malaysia

CB Talents SP; Penang; On-site; MYR 27,900 - 44,640; Full time

Job summary

CB Talents SP is hiring a Taiwanese Customer Service Representative for a Tobacco Project in Malaysia. The role focuses on assisting customers with orders, payments, and inquiries while maintaining confidentiality and professional conduct.

The position requires Taiwanese and English proficiency, a bachelor’s degree, and at least 6 months of customer support experience. Ability to stay calm under pressure and openness to feedback are valued traits.

Qualifications

• Bachelor’s Degree in any field.
• Taiwanese & English proficiency (spoken & written).
• Minimum 6 months of customer support experience (any industry).
• Problem-solving & critical thinking ability.
• Able to stay professional and calm under pressure.
• Open to feedback & continuous improvement.

Responsibilities

• Assist customers with orders, payments, and inquiries.
• Ensure accuracy & confidentiality in handling customer data.
• Resolve issues or elevate when required.
• Collaborate with team to improve service quality.
• Meet performance targets & follow company policies.

Skills

Taiwanese proficiency

English proficiency

Problem solving

Calm under pressure

Feedback mindset

Education

Bachelor's degree

Job description

Taiwanese Customer Service Representative (Tobacco Project) in Malaysia

Job Openings Taiwanese Customer Service Representative (Tobacco Project) in Malaysia

About the job Taiwanese Customer Service Representative (Tobacco Project) in Malaysia

Do you have a passion for helping people and delivering outstanding service? If you’re a strong communicator who thrives under pressure and enjoys solving problems, we want you on our team!

• Monday – Friday: 9:00 AM – 10:00 PM (rotational)

Qualifications

• Bachelor’s Degree in any field
• Taiwanese & English proficiency (spoken & written)
• Minimum 6 months of customer support experience (any industry)
• Problem-solving & critical thinking ability
• Able to stay professional and calm under pressure
• Open to feedback & continuous improvement

Responsibilities

• Assist customers with orders, payments, and inquiries
• Ensure accuracy & confidentiality in handling customer data
• Resolve issues or elevate when required
• Collaborate with team to improve service quality
• Meet performance targets & follow company policies

Why Join Us? Enjoy a competitive salary, supportive team environment, and the opportunity to grow your career in a dynamic, international setting where your skills truly make a difference.

If you're ready to build a rewarding career in customer support and make a difference every day, we’d love to hear from you!