Taiwanese CSR (Malaysia) — Dynamic Global Support

CB Talents SP; Perak; On-site; MYR 27,900 - 50,220; Full time

Job summary

CB Talents SP is seeking a Taiwanese Customer Service Representative for a Tobacco Project in Malaysia. You will handle orders, payments, and inquiries, delivering high-quality service to international customers.

The role requires Taiwanese and English proficiency, a Bachelor’s degree, and at least 6 months in customer support. You will work Monday to Friday, 9:00 AM – 10:00 PM with rotational shifts, and contribute to a professional, confidential team environment.

Qualifications

• Bachelor’s Degree in any field.
• Taiwanese & English proficiency (spoken & written).
• Minimum 6 months of customer support experience.
• Strong problem-solving and critical thinking abilities.
• Ability to stay professional and calm under pressure.
• Able to accept feedback and pursue continuous improvement.

Responsibilities

• Assist customers with orders, payments, and inquiries
• Ensure accuracy & confidentiality in handling customer data
• Resolve issues or escalate when required
• Collaborate with team to improve service quality
• Meet performance targets & follow company policies

Skills

Taiwanese language

English language

Problem-solving

Critical thinking

Calm under pressure

Feedback & growth mindset

Education

Bachelor’s degree

Job description

CB Talents SP is seeking a Taiwanese Customer Service Representative for a Tobacco Project in Malaysia. You will handle orders, payments, and inquiries, delivering high-quality service to international customers.

The role requires Taiwanese and English proficiency, a Bachelor’s degree, and at least 6 months in customer support. You will work Monday to Friday, 9:00 AM – 10:00 PM with rotational shifts, and contribute to a professional, confidential team environment.