Bilingual Taiwanese CSR — Malaysia (Customer Support)

CB Talents SP; Kuching; On-site; MYR 36,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

International team

Job summary

CB Talents SP in Malaysia seeks a Taiwanese Customer Service Representative for a Tobacco Project. You will assist customers with orders, payments, and inquiries, while ensuring data confidentiality and accurate handling of information.

The role requires Taiwanese and English proficiency, a bachelor’s degree, and at least 6 months in customer support. Monday–Friday with rotating shifts; team-driven, growth-focused environment.

Qualifications

• Bachelor’s Degree in any field.
• Taiwanese & English proficiency (spoken & written).
• Minimum 6 months of customer support experience (any industry).
• Problem-solving & critical thinking ability.
• Able to stay professional and calm under pressure.
• Open to feedback & continuous improvement.

Responsibilities

• Assist customers with orders, payments, and inquiries.
• Ensure accuracy & confidentiality in handling customer data.
• Resolve issues or elevate when required.
• Collaborate with team to improve service quality.
• Meet performance targets & follow company policies.

Skills

Taiwanese language

English language

Problem solving

Under pressure

Communication

Education

Bachelor's degree

Job description

CB Talents SP in Malaysia seeks a Taiwanese Customer Service Representative for a Tobacco Project. You will assist customers with orders, payments, and inquiries, while ensuring data confidentiality and accurate handling of information.

The role requires Taiwanese and English proficiency, a bachelor’s degree, and at least 6 months in customer support. Monday–Friday with rotating shifts; team-driven, growth-focused environment.