Bilingual Taiwanese CSR: Customer Support in Malaysia

CB Talents SP; Kuala Lumpur; On-site; MYR 39,060 - 72,540; Full time

Job summary

CB Talents SP is seeking a Taiwanese Customer Service Representative for a Tobacco Project in Malaysia. This role focuses on handling orders, payments, and inquiries with a strong emphasis on Taiwanese and English communication in a fast-paced environment.

You will protect customer data, resolve issues, and collaborate with the team to improve service quality while meeting performance targets and adhering to company policies.

Qualifications

• Bachelor’s Degree in any field.
• Taiwanese & English proficiency (spoken & written).
• Minimum 6 months of customer support experience (any industry).
• Problem-solving & critical thinking ability.
• Able to stay professional and calm under pressure.
• Open to feedback & continuous improvement.

Responsibilities

• Assist customers with orders, payments, and inquiries.
• Ensure accuracy & confidentiality in handling customer data.
• Resolve issues or elevate when required.
• Collaborate with team to improve service quality.
• Meet performance targets & follow company policies.

Skills

Taiwanese language

English language

Communication

Problem solving

Calm under pressure

Feedback minded

Education

Bachelor’s degree

Job description

CB Talents SP is seeking a Taiwanese Customer Service Representative for a Tobacco Project in Malaysia. This role focuses on handling orders, payments, and inquiries with a strong emphasis on Taiwanese and English communication in a fast-paced environment.

You will protect customer data, resolve issues, and collaborate with the team to improve service quality while meeting performance targets and adhering to company policies.