Bilingual Taiwanese CSR: Customer Support in Malaysia

Cross Border Talents; Kuala Lumpur; On-site; MYR 39,060 - 72,540; Full time

Job summary

CB Talents SP is seeking a Taiwanese Customer Service Representative for a Tobacco Project in Malaysia. This role focuses on handling orders, payments, and inquiries with a strong emphasis on Taiwanese and English communication in a fast-paced environment.

You will protect customer data, resolve issues, and collaborate with the team to improve service quality while meeting performance targets and adhering to company policies.

Qualifications

• Bachelor’s Degree in any field.
• Taiwanese & English proficiency (spoken & written).
• Minimum 6 months of customer support experience (any industry).
• Problem-solving & critical thinking ability.
• Able to stay professional and calm under pressure.
• Open to feedback & continuous improvement.

Responsibilities

• Assist customers with orders, payments, and inquiries.
• Ensure accuracy & confidentiality in handling customer data.
• Resolve issues or elevate when required.
• Collaborate with team to improve service quality.
• Meet performance targets & follow company policies.

Skills

Taiwanese language

English language

Communication

Problem solving

Calm under pressure

Feedback minded

Education

Bachelor’s degree

Job description

Taiwanese Customer Service Representative (Tobacco Project) in Malaysia

Job Openings Taiwanese Customer Service Representative (Tobacco Project) in Malaysia

About the job Taiwanese Customer Service Representative (Tobacco Project) in Malaysia

Do you have a passion for helping people and delivering outstanding service? If you’re a strong communicator who thrives under pressure and enjoys solving problems, we want you on our team!

• Monday – Friday: 9:00 AM – 10:00 PM (rotational)

Qualifications

• Bachelor’s Degree in any field
• Taiwanese & English proficiency (spoken & written)
• Minimum 6 months of customer support experience (any industry)
• Problem-solving & critical thinking ability
• Able to stay professional and calm under pressure
• Open to feedback & continuous improvement

Responsibilities

• Assist customers with orders, payments, and inquiries
• Ensure accuracy & confidentiality in handling customer data
• Resolve issues or escalate when required
• Collaborate with team to improve service quality
• Meet performance targets & follow company policies

🚀 Why Join Us?
Enjoy a competitive salary, supportive team environment, and the opportunity to grow your career in a dynamic, international setting where your skills truly make a difference.

If you're ready to build a rewarding career in customer support and make a difference every day, we’d love to hear from you!