Customer Service Representative Mandarin Tobacco International Project

TP; Penang; On-site; MYR 36,560 - 43,791; Full time

Benefits offered by this job

Language allowance

Health benefits

Job summary

TP in Penang Georgetown is hiring for a full-time role to handle Chinese customer inquiries across voice, email, and chat. The candidate will provide accurate information and follow-up on patient/service requests while maintaining high satisfaction.

Night shifts, weekends, and public holidays are required, with relocation optional within Malaysia. Excellent English for internal communication is needed, and prior call center or customer service experience is a plus.

Qualifications

• Experience in call center or customer service.
• Strong Chinese language skills for handling inquiries.
• Clear, professional English communication for internal use.

Responsibilities

• Handle customer inquiries via voice, email, and chat in Chinese.
• Provide accurate information, guidance, and follow-up on cases.
• Ensure timely resolution while maintaining high customer satisfaction.
• Document interactions in CRM systems accurately.
• Coordinate with internal teams and escalate when needed.

Skills

Chinese language proficiency

English communication

Customer service

CRM documentation

Tools

CRM software

Job description

Location: Penang Georgetown, Livingston tower

Job Type: Full-time

Shift: Rotational shift within 9am - 10pm, 5 working days in a week

earliest: 9am - 6pm; latest: 1pm - 10pm

Compensation: Competitive Salary + Language Allowance + Health Benefits

Salary Package: Basic up to RM 3,600 + language allowance RM 300

Key Responsibilities

• Handle customer inquiries via voice, email, and chat in Chinese
• Provide accurate information, guidance, and follow‑up on patient cases and service requests
• Ensure timely resolution of queries while maintaining high customer satisfaction
• Document interactions in CRM systems accurately and thoroughly
• Coordinate with internal teams and elevate cases when necessary

Requirements

• Good English communication skills (for internal communication and training)
• Previous experience in call center, or customer service is a plus
• Excellent communication and interpersonal skills
• Willingness to work on night shifts, including weekends and public holidays
• Currently based in Malaysia or open to relocating in Malaysia