Taiwanese Customer Service Representative (Tobacco Project) in Malaysia

Cross Border Talents; Johor Bahru; On-site; MYR 33,480 - 44,640; Full time

Job summary

CB Talents SP in Malaysia is seeking a Taiwanese Customer Service Representative for our Tobacco Project. You will assist customers with orders, payments, and inquiries, ensuring data confidentiality and accuracy while delivering friendly, professional support.

This role requires Taiwanese and English proficiency and a Bachelor’s degree, with at least 6 months of customer-support experience. You’ll work Monday–Friday, 9:00 AM–10:00 PM on rotation, collaborating with the team to meet performance

Qualifications

• Bachelor’s degree required
• Proficiency in Taiwanese and English (spoken & written)
• Minimum 6 months of customer support experience
• Strong problem-solving and critical-thinking skills
• Ability to stay professional and calm under pressure
• Open to feedback and continuous improvement

Responsibilities

• Assist customers with orders, payments, and inquiries
• Ensure accuracy and confidentiality in handling customer data
• Resolve issues or escalate when required
• Collaborate with team to improve service quality
• Meet performance targets and follow company policies

Skills

Taiwanese language

English language

Education

Bachelor’s degree

Job description

Taiwanese Customer Service Representative (Tobacco Project) in Malaysia

Job Openings Taiwanese Customer Service Representative (Tobacco Project) in Malaysia

About the job Taiwanese Customer Service Representative (Tobacco Project) in Malaysia

Do you have a passion for helping people and delivering outstanding service? If you’re a strong communicator who thrives under pressure and enjoys solving problems, we want you on our team!

• Monday – Friday: 9:00 AM – 10:00 PM (rotational)

Qualifications

• Bachelor’s Degree in any field
• Taiwanese & English proficiency (spoken & written)
• Minimum 6 months of customer support experience (any industry)
• Problem-solving & critical thinking ability
• Able to stay professional and calm under pressure
• Open to feedback & continuous improvement

Responsibilities

• Assist customers with orders, payments, and inquiries
• Ensure accuracy & confidentiality in handling customer data
• Resolve issues or elevate when required
• Collaborate with team to improve service quality
• Meet performance targets & follow company policies

Why Join Us? Enjoy a competitive salary, supportive team environment, and the opportunity to grow your career in a dynamic, international setting where your skills truly make a difference.

If you're ready to build a rewarding career in customer support and make a difference every day, we’d love to hear from you!