Taiwanese Bilingual Customer Support Specialist — Malaysia

CB Talents SP; Penang; On-site; MYR 27,900 - 44,640; Full time

Job summary

CB Talents SP is hiring a Taiwanese Customer Service Representative for a Tobacco Project in Malaysia. The role focuses on assisting customers with orders, payments, and inquiries while maintaining confidentiality and professional conduct.

The position requires Taiwanese and English proficiency, a bachelor’s degree, and at least 6 months of customer support experience. Ability to stay calm under pressure and openness to feedback are valued traits.

Qualifications

• Bachelor’s Degree in any field.
• Taiwanese & English proficiency (spoken & written).
• Minimum 6 months of customer support experience (any industry).
• Problem-solving & critical thinking ability.
• Able to stay professional and calm under pressure.
• Open to feedback & continuous improvement.

Responsibilities

• Assist customers with orders, payments, and inquiries.
• Ensure accuracy & confidentiality in handling customer data.
• Resolve issues or elevate when required.
• Collaborate with team to improve service quality.
• Meet performance targets & follow company policies.

Skills

Taiwanese proficiency

English proficiency

Problem solving

Calm under pressure

Feedback mindset

Education

Bachelor's degree

Job description

CB Talents SP is hiring a Taiwanese Customer Service Representative for a Tobacco Project in Malaysia. The role focuses on assisting customers with orders, payments, and inquiries while maintaining confidentiality and professional conduct.

The position requires Taiwanese and English proficiency, a bachelor’s degree, and at least 6 months of customer support experience. Ability to stay calm under pressure and openness to feedback are valued traits.