System Support Engineer — Hybrid, SLA-Driven Tech Expert

Enrii IT Solutions Sdn Bhd; Subang Jaya; Híbrido; MYR 33 000 - 60 000; Tempo integral

Resumo da oferta

Enrii IT Solutions Sdn Bhd in Subang Jaya is seeking a Support Engineer to provide first-line technical support, system maintenance, and deployment assistance for our applications and servers.

You will work in a hybrid environment, supporting Windows and Linux servers, assisting customers and collaborating with the programming team on QA, deployments, and training. A Diploma or Degree in CS/IT or related field is required.

Qualificações

• Supports front-line technical support and deployment
• Experience administering Windows or Linux servers
• Experience handling customer service for software applications
• Diploma/Bachelor's in CS/IT or related field
• Knowledge in programming or scripting is a plus

Responsabilidades

• Be the front liner to receive support requests from clients, meeting SLA turnaround time
• Assist in QA, deployment, and UAT for web applications on Windows/Linux/AWS
• Troubleshoot issues with programming team, including DB or OS related tasks
• Setup, manage and troubleshoot DBMS such as MySQL and MS SQL Server
• Prepare application-related documentation (user manuals, training materials)
• Run and manage maintenance activities (DR, corrective, preventive)
• Work in a hybrid environment
• Challenging projects for upskilling in performance tuning/scaling

Conhecimentos

Customer service

Problem solving

Team collaboration

Adaptability

Formação académica

Diploma / Bachelor's Degree in Computer Science / IT / Engineering (Computer/Telecommunication)

Ferramentas

Windows Server

Linux Server

MySQL

MS SQL Server

AWS

Descrição da oferta de emprego

Enrii IT Solutions Sdn Bhd in Subang Jaya is seeking a Support Engineer to provide first-line technical support, system maintenance, and deployment assistance for our applications and servers.

You will work in a hybrid environment, supporting Windows and Linux servers, assisting customers and collaborating with the programming team on QA, deployments, and training. A Diploma or Degree in CS/IT or related field is required.