System Operation Engineer - RAPID

Swisslog; Petaling Jaya; On-site; MYR 65,000 - 95,000; Full time

Benefits offered by this job

Accommodation provided

Job summary

Swisslog is looking for a System Operation Engineer - RAPID in Malaysia to provide onsite software support after project implementation. The role requires maintaining service levels, restoring operations quickly, and ensuring compliance with procedures and standards.

You will liaise between customers and the Level 2 back-office team in Malaysia, assist with commissioning, and log incidents in CMMS while troubleshooting to resolve issues on-site.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent).
• At least 3 years of relevant working experience.
• Knowledge and hands-on experience in Java.
• Able to work independently under pressure, including overtime and irregular hours.

Responsibilities

• Provide onsite software support after project implementation.
• Deliver support per agreed service levels and restore operations quickly.
• Act as primary liaison between customers and Level 2 back-office support in Malaysia.
• Assist with system commissioning and deployment during project phases.
• Record and track incidents in the CMMS system accurately.
• Demonstrate strong troubleshooting skills and resolve issues before escalation.
• Perform regular onsite system inspections and maintenance for reliability.
• Maintain safety compliance and follow procedures and standards.

Skills

Java

Troubleshooting

Customer-centric

Teamwork

Education

Bachelor’s degree in Computer Science or IT

Tools

CMMS

PLC knowledge (advantage)

Job description

System Operation Engineer - RAPID

Where do people love what they do, and being great at what they do?

At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.

Responsibilities Make an impact

The incumbent is responsible for providing onsite software support services following the completion of project implementation. The role involves delivering support in accordance with agreed service levels and meeting customer expectations. The incumbent is expected to make every reasonable effort to restore system operations within the shortest possible timeframe. He shall ensure full compliance with all relevant procedures, instructions, and technical standards, while supporting customers in maintaining their systems in optimal working condition.

• Make every reasonable effort to restore system operations within the shortest possible timeframe.
• Respond to customer concerns and complaints in a timely, professional, and appropriate manner.
• Demonstrate a strong understanding of customer requirements and proactively translate those needs into effective actions.
• Provide technical support for installed systems during and outside normal office hours, as required.
• Act as the primary liaison between customers and the back-office Level 2 support team based in Malaysia.
• Assist with system commissioning and deployment during the project implementation phase by providing onsite support.
• Accurately record and track incidents and issues in the CMMS system.
• Possess strong troubleshooting skills and the ability to resolve issues independently before escalating to Level 2 support.
• Perform regular onsite system inspections and maintenance to ensure system reliability and optimal performance.

Application Requirements What you need to succeed

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent).
• At least 3 years of relevant working experience.
• Knowledge and hands-on experience in Java.
• Able to work independently and perform well under pressure, including overtime and irregular hours when required to resolve on-site issues.
• Strong analytical and problem-solving skills.
• Proactive individual with a strong customer-centric mindset and ability to work well in a team.
• Experience in automated material handling systems with PLC knowledge is an added advantage but not mandatory.
• Possess solid troubleshooting skills and the capability to provide training when required.
• Proficient in English and Bahasa Malaysia, both written and spoken.
• Highly motivated, innovative, and a strong team player.
• Good time management and organizational skills.
• Strong commitment to safety compliance and regulations.
• Willing to work shift schedules according to the standby timetable.
• Accommodation will be provided.