System & Methods Officer

Servay Evergreen Sdn Bhd; West Coast Division; On-site; MYR 67,000 - 100,000; Full time

Job summary

Servay Evergreen Sdn Bhd is seeking a System & Method Officer in Penampang, Sabah. This full-time role focuses on designing and optimizing IT systems and methodologies to support operations and drive continuous improvement across the organisation.

You will formulate and enforce SOPs, conduct system audits, stay updated with best practices, and create detailed documentation. This position requires strong problem-solving, communication, and risk-management skills for a multi-branch retail

Qualifications

• Proven working ISO, SOPs and internal audit experience.
• Excellent problem-solving skills with the ability to troubleshoot complexity of operational technical issues.
• Strong communication skills, able to translate operational technical matters to non-operational personnel.
• Knowledge of business continuity and disaster recovery planning.
• Strong analytical and problem-solving skills with a focus on identifying compliance gaps and operational risks.
• Experience in retail or multi-branch operations is an added advantage.
• Self-motivated, detail-oriented, and driven by continuous improvement and compliance excellence.

Responsibilities

• Formulate, design, implement, and enforcement of retailing operational systems and methods.
• Develop, track and documented approved SOP and enforcement of standardised processes and methodologies for retails operational needs.
• Conduct regular system audits and assessments to identify areas for improvement and optimisation of the operational processes needs.
• Stay abreast with current the emerging technologies and industry best practices in systems and method administration.
• Create and maintain comprehensive documentation of system configurations, procedures, and troubleshooting guides.
• Analyse business processes and implement solutions to improve productivity, quality, and cost efficiency.
• Work closely with departments to standardise processes and ensure consistent operational practices.
• Prepare audit reports, findings, and improvement recommendations for management review.
• Support internal and external audit requirements, ensuring proper documentation and compliance evidence.
• Provide guidance and training to employees on SOPs, compliance standards, and operational best practices.

Skills

ISO

SOP development

Internal audit

System audits

Troubleshooting

Communication

Business continuity planning

Job description

About the role
Servay Evergreen Sdn Bhd is seeking a dedicated System & Method Officer to join our growing organisation. This is a full-time position based in Penampang, Sabah, offering an exciting opportunity to work at the intersection of systems administration and operational efficiency. In this role, you will be responsible for designing, implementing, and optimising IT systems and methodologies that support our business operations and drive continuous improvement across the organisation. This position plays a crucial strategic role in ensuring that our technological infrastructure remains robust, secure, and aligned with our business objectives.

What you'll be doing

Formulate, design, implement, and enforcement of retailing operational systems and methods

Develop, track and documented approved SOP and enforcement of standardised processes and methodologies for retails operational needs

Conduct regular system audits and assessments to identify areas for improvement and optimisation of the operational processes needs

Stay abreast with current the emerging technologies and industry best practices in systems and method administration

Create and maintain comprehensive documentation of system configurations, procedures, and troubleshooting guides

Analyse business processes and implement solutions to improve productivity, quality, and cost efficiency.

Work closely with departments to standardise processes and ensure consistent operational practices.

Prepare audit reports, findings, and improvement recommendations for management review.

Support internal and external audit requirements, ensuring proper documentation and compliance evidence.

Provide guidance and training to employees on SOPs, compliance standards, and operational best practices.

What we're looking for

Proven working ISO, Standard Operation Procudure (SOPs) and internal audit experience

Excellent problem-solving skills with the ability to troubleshoot complexity of operational technical issues.

Strong communication skills, able to translate operational technical matters to non-operational personnel

Knowledge of business continuity and disaster recovery planning.

Strong analytical and problem-solving skills with a focus on identifying compliance gaps and operational risks

Experience in retail or multi-branch operations is an added advantage.

Self-motivated, detail-oriented, and driven by continuous improvement and compliance excellence.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Supermarkets, Grocery & Petrol Retailing 1,001-5,000 employees

Our mission at Servay Parkwell is to providebetter qualities with lower pricing which is why we offer wide range of good quality products & food to make them affordable & pleased for everyone.

Servay Hypermarket & Parkwell Departmental Stores started established in Miri, Sarawak at 1990 as partner & provides different kinds of peoducts & services. After that, Servay Hypermarket & Parkwell Departmental Stores expanded the retail business within Sabah & now become one of leading local stores in East Malaysia.

Our mission at Servay Parkwell is to providebetter qualities with lower pricing which is why we offer wide range of good quality products & food to make them affordable & pleased for everyone.

Servay Hypermarket & Parkwell Departmental Stores started established in Miri, Sarawak at 1990 as partner & provides different kinds of peoducts & services. After that, Servay Hypermarket & Parkwell Departmental Stores expanded the retail business within Sabah & now become one of leading local stores in East Malaysia.