Support Technician (Shah Alam, Selangor)

CG Computers Sdn Bhd; Shah Alam; On-site; MYR 36,000 - 54,000; Full time

Job summary

CG Computers Sdn Bhd invites applications for a Support Technician in Shah Alam to keep service operations running smoothly and deliver excellent customer experiences.

You will perform repairs, assist walk-in customers with diagnostics, document all service activities, provide upgrade advice, and support in-store events with technical readiness. Diploma or Cert in Electronics/IT and 1–2 years' relevant experience preferred.

Qualifications

• Diploma or Certificate in Electronics, IT, or related technical field.
• 1–2 years in technical repair or customer service, preferably in retail.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Maintain a clean and safe service area by performing daily cleaning of tools and workspace.
• Organise and prioritise pending repair units for efficient workflow.
• Attend to customer reservations promptly and assist walk-in customers with diagnostics and troubleshooting.
• Process claims repair units, ensuring accurate documentation and timely submission to authorised service partners.
• Update service system records throughout the day for accurate status tracking.
• Provide upgrade and trade-in advice, recommending suitable options based on customer needs and device condition.
• Support in-store activities and company events, ensuring technical readiness and smooth operations.

Skills

Troubleshooting

Customer service

Communication

Multitasking

Education

Diploma/Certificate in Electronics or IT

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Support Technician (Shah Alam, Selangor)

Join our team and be part of a dynamic retail environment where technical expertise meets exceptional customer service. We are looking for a dedicated Service Technician to ensure smooth service operations and deliver outstanding customer experiences.

Key Responsibilities:

• - Maintain a clean and safe service area by performing daily cleaning of tools and workspace.
• - Organise and prioritise pending repair units for efficient workflow.
• - Attend to customer reservations promptly and assist walk-in customers with diagnostics and troubleshooting.
• - Process claims repair units, ensuring accurate documentation and timely submission to authorised service partners.
• - Update service system records throughout the day for accurate status tracking.
• - Provide upgrade and trade-in advice, recommending suitable options based on customer needs and device condition.
• - Support in-store activities and company events, ensuring technical readiness and smooth operations.

What We’re Looking For?

• - Education: Diploma or Certificate in Electronics, IT, or related technical field.
• - Experience: 1–2 years in technical repair or customer service, preferably in retail.
• - Strong troubleshooting and problem-solving abilities.
• - Excellent communication and customer service skills.
• - Ability to manage multiple priorities in a fast-paced environment.

Other Requirements:

• - Physical ability to handle products.
• - Willingness to work flexible hours, including weekends and events.