Service Center Technician

ROMAR DISTRIBUTION SDN. BHD.; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

ROMAR DISTRIBUTION SDN. BHD. in Kuala Lumpur is seeking a Service Centre Technician to inspect, diagnose, repair, test, and document electronic products at the Authorized Service Centre.

The role requires hands-on electronics repair experience, ability to work independently, strong attention to detail, and good communication in English and Bahasa Melayu. Training and facilities are provided.

Qualifications

• A certificate, diploma, or practical training in electronics, electrical work, mechatronics, appliance servicing, or a related field.
• Hands-on experience repairing electronic products or equipment; entry-level applicants with strong practical skills are welcome.
• Ability to work independently, manage multiple repair cases, and maintain a professional, customer-focused approach.
• Basic ability to use tools such as a multimeter and to follow technical instructions.
• Good attention to detail, problem-solving skills, and a responsible attitude.
• Basic computer skills and clear communication with customers and colleagues.
• Experience with soldering, diagnostic software or calibration is an advantage.
• Previous warranty, workshop, or service-centre experience is an advantage.
• Ability to communicate in English and Bahasa Melayu.

Responsibilities

• Inspect products and identify reported faults.
• Carry out approved repairs, parts replacement, cleaning, updates, and basic maintenance.
• Test repaired products before they are returned to the customer.
• Record the fault, work completed, parts used, and test results.
• Provide repair estimates for non-warranty work and wait for approval before proceeding.
• Keep products, spare parts, tools, and the workshop organized and secure.
• Ask the manager or manufacturer for support when a case is complex or outside your authority.

Skills

Independent work

Prioritization

Customer-focused

Attention to detail

Problem solving

Clear communication

Education

Certificate/ Diploma in electronics or related field

Tools

Multimeter

Diagnostic software

Calibration tools

Job description

About us:The Romar Group is a dynamic and growing company headquartered in Kuala Lumpur. Our operations are divided into three main arms:

Property Division: Engaged in active property trading and refurbishments, offering comprehensive solutions for the property market.

Distribution Division: The exclusive ASEAN regional distributor for the world’s leading metal detecting technologies for gold prospecting and treasure hunting. Romar Distribution has a robust regional presence across Malaysia, Indonesia, Thailand, the Philippines, Myanmar, and Vietnam.

Marketing Division: Specialised in digital marketing services, supporting our other group divisions to drive business growth and enhance market presence.

About the role

The Service Centre Technician is responsible for inspecting, diagnosing, repairing, testing and documenting products received by the Authorized Service Centre. The role ensures that all service work is completed safely, accurately, promptly, and in accordance with the manufacturer's technical procedures, warranty policies, and service-quality standards.

Key responsibilities

Inspect products and identify reported faults.

Carry out approved repairs, parts replacement, cleaning, updates, and basic maintenance.

Test repaired products before they are returned to the customer.

Record the fault, work completed, parts used, and test results.

Provide repair estimates for non-warranty work and wait for approval before proceeding.

Keep products, spare parts, tools, and the workshop organized and secure.

Ask the manager or manufacturer for support when a case is complex or outside your authority.

About you

A certificate, diploma, or practical training in electronics, electrical work, mechatronics, appliance servicing, or a similar field.

Some hands-on experience repairing electronic products or equipment. Entry-level applicants with strong practical skills are welcome.

Able to work independently, prioritize multiple repair cases, and maintain a professional, customer-focused manner.

Basic ability to use tools such as multimeter and follow technical instructions.

Good attention to detail, problem-solving skills, and a responsible attitude.

Basic computer skills and clear communication with customers and colleagues.

Experience with soldering, diagnostic software or calibration is an advantage.

Previous warranty, workshop, or service-centre experience is an advantage.

Ability to communicate in English and Bahasa Melayu.