field Technician

SUPREME APPROACH SDN. BHD.; Penang; On-site; MYR 36,000 - 60,000; Full time

Job summary

SUPREME APPROACH SDN. BHD. is seeking a dedicated Field Technician to join our team on Penang Island. You will diagnose, troubleshoot, and resolve on-site issues, performing maintenance and installations with a focus on customer satisfaction.

You will communicate clearly with clients, document work, and maintain inventory while adhering to safety standards and company policies. Travel between client locations using reliable transport is required.

Qualifications

• Technical qualification or certification in electrical, mechanical, HVAC, or plumbing.
• Proven Field Technician or similar technical service experience.
• Strong diagnostic and troubleshooting skills.
• Proficiency with diagnostic tools and testing equipment.
• Excellent communication and customer-focused service.
• Valid driving licence and reliable transport.
• Physical fitness for varied environments.
• Attention to detail and workmanship standards.
• Willingness to work flexible hours for emergencies.
• Ability to work independently and collaboratively.

Responsibilities

• Conduct on-site inspections, diagnostics, and troubleshooting of technical equipment and systems.
• Perform preventative maintenance and repairs according to company standards and client specifications.
• Install, configure, and test equipment to ensure proper functionality and performance.
• Document all work completed, including detailed service reports and maintenance records.
• Communicate with clients to explain technical issues and solutions in a clear and professional manner.
• Maintain accurate inventory of tools, parts, and materials required for field operations.
• Adhere to all health and safety regulations and company policies whilst on client premises.
• Respond to service calls and emergency requests in a timely manner.
• Collaborate with the team to share knowledge and support colleagues when required.

Skills

Field Technician experience

Diagnostics & troubleshooting

Diagnostic tools

Communication skills

Driving licence

Physical fitness

Attention to detail

Flexibility for emergencies

Independent yet collaborative

Customer service mindset

Education

Technical qualification or certification in electrical, mechanical, HVAC, or plumbing

Job description

About the role

SUPREME APPROACH SDN. BHD. is seeking a dedicated and skilled Field Technician to join our growing team. This is a full-time position based on Penang Island, Penang, where you will play a crucial role in providing technical support and maintenance services to our clients. As a Field Technician, you will be responsible for diagnosing, troubleshooting, and resolving technical issues on-site, ensuring our customers receive prompt and professional service. This position is essential to maintaining our reputation for excellence and customer satisfaction in the trades and services sector.

Key responsibilities

• Conduct on-site inspections, diagnostics, and troubleshooting of technical equipment and systems
• Perform preventative maintenance and repairs according to company standards and client specifications
• Install, configure, and test equipment to ensure proper functionality and performance
• Document all work completed, including detailed service reports and maintenance records
• Communicate with clients to explain technical issues and solutions in a clear and professional manner
• Maintain accurate inventory of tools, parts, and materials required for field operations
• Adhere to all health and safety regulations and company policies whilst on client premises
• Respond to service calls and emergency requests in a timely manner
• Collaborate with the team to share knowledge and support colleagues when required

What we're looking for

• Relevant technical qualifications or certification in your specialisation (e.g., electrical, mechanical, HVAC, or plumbing)
• Proven experience working as a Field Technician or in a similar technical service role
• Strong diagnostic and troubleshooting skills with the ability to identify and resolve complex technical problems
• Proficiency with diagnostic tools and testing equipment relevant to the trade
• Excellent communication skills and a customer-focused approach to service delivery
• Valid driving licence and reliable transportation to travel between client locations
• Physical fitness and ability to work in varied environments and conditions
• Attention to detail and commitment to maintaining high standards of workmanship
• Flexibility to work outside standard hours if required for emergency repairs or maintenance
• Ability to work independently whilst maintaining strong team collaboration

What we offer

We are committed to supporting the professional development and wellbeing of our team members. At SUPREME APPROACH SDN. BHD., we offer competitive remuneration packages, opportunities for skills enhancement and technical training, and a supportive work environment where your contributions are valued. We provide the tools and resources necessary to perform your role effectively, and we foster a culture of continuous improvement and professional growth. Additionally, we maintain a strong focus on workplace safety and provide comprehensive support to ensure you can perform your duties with confidence.

About us

SUPREME APPROACH SDN. BHD. is a professional trades and services company dedicated to delivering high-quality technical solutions to our valued clients across Penang. With a reputation for reliability, expertise, and customer-centric service, we pride ourselves on employing skilled technicians who share our commitment to excellence. Our team is driven by a passion for solving technical challenges and maintaining the highest standards of workmanship. We believe in investing in our people and creating an environment where technical professionals can thrive and grow in their careers.