Service Technician-MBT(KL/Penang/JB)

Midea Building Technology (MBT); Kuala Lumpur; On-site; MYR 36,000 - 72,000; Full time

Job summary

Midea Building Technology (MBT) in Kuala Lumpur, Malaysia, is seeking a proactive Service Technician to diagnose, repair, and maintain equipment at customer sites. You will perform installations, conduct diagnostics, and ensure work adheres to safety policies.

The role requires strong technical knowledge of mechanical, electrical, or HVAC systems, excellent communication, and the ability to work independently or as part of a team. Travel to sites and precise record-keeping are essential.

Qualifications

• High school diploma or equivalent.
• Technical certifications or an associate's degree in electrical, mechanical, or related field preferred.
• Proven experience as a Service Technician or similar technical role.

Responsibilities

• Install, maintain, troubleshoot, and repair equipment at customer sites.
• Identify issues via diagnostic tests and provide accurate solutions.
• Explain repairs and maintenance procedures clearly to customers.
• Ensure all repairs meet safety standards and company policies.
• Maintain accurate records of service performed, parts used and hours worked.
• Provide on-site customer support and act as the point of contact for technical issues.
• Follow up with customers to ensure satisfaction and resolve concerns.
• Keep up to date with new product offerings and industry trends.
• Adhere to safety guidelines and work regulations.
• Collaborate with other technicians to ensure high-quality service.

Skills

Problem-solving

Diagnostics

Customer service

Teamwork

Communication

Driver's license

Education

High school diploma or equivalent

Technical certifications or associate's degree (electrical/mechanical)

Job description

The Service Technician is responsible for diagnosing, repairing, and maintaining a variety of equipment or systems in a timely and efficient manner. This role requires a strong technical background, attention to detail, and the ability to provide exceptional customer service.

Key responsibilities

Perform installation, maintenance, troubleshooting, and repairs of equipment or systems at customer sites.

Identify issues through diagnostic tests, provide accurate solutions, and repair or replace defective parts.

Communicate with customers to explain issues, repairs, and maintenance procedures in a clear and professional manner.

Ensure all repairs are performed in accordance with safety standards and company policies.

Maintain accurate records of service performed, parts used, and hours worked.

Provide on-site customer support and act as a point of contact for technical issues.

Follow up with customers to ensure their satisfaction and to resolve any outstanding concerns.

Keep up to date with new product offerings, industry trends, and technological advancements.

Adhere to all company safety guidelines and work regulations.

Work collaboratively with other technicians and teams to ensure high-quality service delivery.

About you

High school diploma or equivalent; technical certifications or an associate's degree in a relevant field (e.g., electrical, mechanical) preferred.

Proven experience as a Service Technician or in a similar technical role.

Strong understanding of mechanical, electrical, or HVAC systems.

Excellent problem-solving and diagnostic skills.

Strong communication and customer service skills.

Ability to work independently and as part of a team.

Valid driver's license and ability to travel to customer sites as required.

Knowledge of safety standards and best practices in the industry.

Ability to lift and carry tools or equipment weighing up to required levels.

Ability to work in various environments (e.g., indoors, outdoors, high places, etc.).