Technical Support Engineer (Smartphone Repair Technician)

DTL Malaysia Sdn Bhd; Johor Bahru; On-site; MYR 20,000 - 29,000; Part time

Benefits offered by this job

Maternity leave

Parental leave

Opportunities for promotion

Attendance bonus

Performance bonus

Job summary

DTL Malaysia Sdn Bhd is seeking a Technical Support Engineer (Smartphone Repair Technician) based in Johor Bahru. The role focuses on repairing smartphones, diagnosing hardware and software issues, and maintaining service centre stock. You will also handle customer inquiries and contribute to KPI improvements.

Qualified candidates have practical smartphone repair knowledge, strong attention to detail, and good teamwork. Renewable contract with opportunities for promotion may be available.

Qualifications

• Smartphone repair and testing knowledge required.
• Strong attention to detail and ability to meet deadlines.
• Good interpersonal communication and teamwork.

Responsibilities

• Inspect and troubleshoot hardware and software of the branded product.
• Undertake repair and replacement of components.
• Compile detailed log reports for software issues and document used components.
• Manage stock at service centres and report to warehouse when needed.
• Handle incoming/outgoing calls and address customer inquiries.
• Submit weekly financial reports and remit service centre earnings.

Skills

Smartphone repair

Testing

Attention to detail

Teamwork

Communication

Education

Secondary education or SPM/O Level

Professional Certificate / Diploma

Job description

Technical Support Engineer (Smartphone Repair Technician)

Inspect the company's branded product for any deficiencies.

Troubleshoot both the hardware and software of the company's branded product.

Undertake the repair and replacement of components in the company's branded product.

Take responsibility for compiling detailed log reports for any software issues encountered in the company's branded product.

Document all the components utilised during the repair process.

Responsible for stock arrangements for all service centres.

Conduct a stock check and report to the warehouse team when necessary.

Print and affix all fault stickers onto the defective In Warranty (IW) and Out of Warranty (OOW) parts.

Arrange for the return of faulty IW and OOW parts to the warehouse.

Maintain service performance, discuss, and enhance service centre KPIs.

Address emergencies such as customer complaints, stock discrepancies, and others.

Report the service centre's status to headquarters and devise appropriate strategies.

Collaborate with colleagues to identify challenges and implement effective solutions.

Document all the necessary information such as Google’s account password and others.

Ensure the proper care of company fixed assets and uphold the cleanliness and orderliness of the service centre.

Handle incoming and outgoing calls to address customer inquiries.

Execute additional administrative tasks as necessary.

Contact customer for the completion of the device repair.

Submit weekly financial reports to Finance and remit service centre earnings to the company.

Any other assigned duties and responsibilities from time to time.

Job Requirements:

1. Candidate must possess at least Primary/Secondary School/SPM/O Level, Professional Certificate, Diploma/Advanced/ Higher/Graduate Diploma in any field.

2. Candidates must be knowledgeable in Smartphone Repair and testing.

4. Strong attention to detail and able to deliver within assigned deadlines.

5. Possess positive interpersonal communication skills and keen to learn.

6. Work well in a team environment and be a collaborative team player.

7. Advantageous to be knowledgeable in smartphone hardware, software repair and testing.

Job Type: Renewable Contract (3 months), based on performance

Maternity leave

Opportunities for promotion

Parental leave

Schedule:

Fixed shift

Supplemental Pay:

Attendance bonus

Performance bonus

Experience:

Smartphone Repair Technician: 1 year (Preferred), fresh graduates are welcomed to apply too.

Willingness to travel:

25% (Preferred)

Work Location: Johor BahruWe are looking for Technical Support Engineer (Smartphone Repair Technician) based in Johor Bahru,