Service Technician-MBT(KL/Penang/JB)

Midea Building Technology (MBT); Johor Bahru; On-site; MYR 28,000 - 45,000; Full time

Job summary

MBT in Malaysia is seeking a Service Technician responsible for diagnosing, repairing and maintaining a variety of equipment or systems at customer sites, delivering timely, professional service. You will communicate with customers, follow safety standards, document parts used and hours, travel to sites as required, and collaborate with teams to ensure high-quality service delivery.

You will stay current with new products and industry trends, and you will provide on-site support while upholding

Qualifications

• High school diploma or equivalent; technical certifications or an associate's degree in a relevant field preferred.
• Proven experience as a Service Technician or in a similar technical role.
• Strong understanding of mechanical, electrical, or HVAC systems.
• Excellent problem-solving and diagnostic skills.
• Strong communication and customer service skills.

Responsibilities

• Perform installation, maintenance, troubleshooting, and repairs of equipment or systems at customer sites.
• Identify issues through diagnostic tests, provide accurate solutions, and repair or replace defective parts.
• Communicate with customers to explain issues, repairs, and maintenance procedures in a clear and professional manner.
• Ensure all repairs are performed in accordance with safety standards and company policies.
• Maintain accurate records of service performed, parts used, and hours worked.
• Provide on-site customer support and act as a point of contact for technical issues.
• Follow up with customers to ensure their satisfaction and to resolve any outstanding concerns.
• Keep up to date with new product offerings, industry trends, and technological advancements.
• Adhere to all company safety guidelines and work regulations.
• Work collaboratively with other technicians and teams to ensure high-quality service delivery.

Skills

Electrical systems

Mechanical systems

HVAC

Diagnostics

Customer service

Education

High school diploma

Technical certifications

Job description

The Service Technician is responsible for diagnosing, repairing, and maintaining a variety of equipment or systems in a timely and efficient manner. This role requires a strong technical background, attention to detail, and the ability to provide exceptional customer service.

Key responsibilities

Perform installation, maintenance, troubleshooting, and repairs of equipment or systems at customer sites.

Identify issues through diagnostic tests, provide accurate solutions, and repair or replace defective parts.

Communicate with customers to explain issues, repairs, and maintenance procedures in a clear and professional manner.

Ensure all repairs are performed in accordance with safety standards and company policies.

Maintain accurate records of service performed, parts used, and hours worked.

Provide on-site customer support and act as a point of contact for technical issues.

Follow up with customers to ensure their satisfaction and to resolve any outstanding concerns.

Keep up to date with new product offerings, industry trends, and technological advancements.

Adhere to all company safety guidelines and work regulations.

Work collaboratively with other technicians and teams to ensure high-quality service delivery.

About you

High school diploma or equivalent; technical certifications or an associate's degree in a relevant field (e.g., electrical, mechanical) preferred.

Proven experience as a Service Technician or in a similar technical role.

Strong understanding of mechanical, electrical, or HVAC systems.

Excellent problem-solving and diagnostic skills.

Strong communication and customer service skills.

Ability to work independently and as part of a team.

Valid driver's license and ability to travel to customer sites as required.

Knowledge of safety standards and best practices in the industry.

Ability to lift and carry tools or equipment weighing up to required levels.

Ability to work in various environments (e.g., indoors, outdoors, high places, etc.).