Support Engineer

Pingspace; Penang; Hybrid; MYR 72,000 - 110,000; Full time

Benefits offered by this job

Night shift allowance

Exposure to warehouse robotics

Flat, fast-moving org

Career growth opportunities

Job summary

Pingspace is seeking a hands-on Support Engineer to respond to automation system issues at customer sites in Penang/Kuala Lumpur and beyond. You will diagnose, fix, or coordinate fixes for robots, conveyors, and WMS/WCS software, ensuring minimal downtime and smooth operation.

The role blends mechanical, electrical, and software troubleshooting, with remote support as needed and occasional travel. Night shifts and on-call rotation are part of the schedule.

Qualifications

• Diploma or degree in Mechatronics, Electrical, Mechanical, Industrial Automation, Computer Science, or a related field (equivalent hands‑on experience also considered)
• Working knowledge of at least one of: PLCs, sensors/actuators, conveyor or robotic systems, industrial networking (Ethernet/IP, Modbus, etc.)
• Comfort reading basic system logs or working with software support tools (full software development skills not required)
• Strong troubleshooting instincts — able to stay methodical under pressure when a customer's line is down
• Willingness to travel to customer sites (Klang Valley and beyond) and work a shift rotation, including nights and weekends
• Clear communicator — both with customers under stress and with internal engineering teams
• A valid driver's license (own transport preferred for site visits)
• Nice to have: Prior experience supporting warehouse/logistics automation, AS/RS systems, or industrial robotics
• Experience with WMS or WCS software (order management, inventory systems)
• Basic scripting or database query skills (SQL) for diagnosing software‑side issues

Responsibilities

• Respond to support tickets across Matrix ASRS hardware, robots/shuttles, conveyors, put‑walls, and WMS/WCS software
• Diagnose issues onsite or remotely, distinguishing hardware faults, software/configuration issues, network problems, and operator error
• Perform first‑line fixes (component swaps, sensor recalibration, restarts, config changes) and escalate when needed
• Carry out preventive maintenance checks and scheduled servicing at customer sites to reduce unplanned downtime
• Log all incidents, root causes, and resolutions to help engineering and product teams
• Communicate directly with customer operations staff during incidents with clear updates
• Support system commissioning and go‑live for new customer installations with engineering teams
• Participate in an on‑call / shift rotation, including night shifts
• Contribute to a growing knowledge base of known issues and fixes

Skills

PLCs

Sensors/Actuators

Industrial Networking

Troubleshooting

Communication

Travel readiness

Scripting

SQL basics

Education

Diploma/degree in Mechatronics, Electrical, Mechanical, Industrial Automation, CS

Tools

WMS/WCS software

SQL

Diagnostics tools

Job description

Company: Pingspace Department: Customer Support / Field Operations Reports To: Customer PM (with escalation paths to WCS, WMS, Matrix Management System, and Embedded engineering teams) Location: Penang / KL, Malaysia — onsite at customer sites and remote, with travel required Employment Type: Full-time, shift-based (3-shift rotation to support 24/7 customer operations)

About Pingspace

Pingspace is a Malaysian warehouse automation company building a cube-based Matrix ASRS (AutoStore-like grid system) along with the WMS/WCS software that runs it. We support live 24/7 customer operations, which means when something breaks, it needs to get fixed — fast, and right.

Role Summary

The Support Engineer is the frontline responder when a customer's automation system runs into trouble. You'll be the person who shows up (physically or remotely) when a robot stalls, a conveyor jams, a pick station throws an error, or the WCS/WMS software isn't talking to the hardware the way it should. You diagnose the problem, fix it or coordinate the fix, and make sure the customer's operation gets back up and running with minimal downtime.

This is a hands‑on, problem‑solving role that sits at the intersection of mechanical/electrical hardware and software systems — you don't need to be an expert in everything, but you need to be comfortable investigating across both.

Key Responsibilities

• Respond to support tickets and incidents across Pingspace's installed base — Matrix ASRS hardware, robots/shuttles, conveyors, put‑walls, and associated WMS/WCS software
• Diagnose issues onsite or remotely, distinguishing between hardware faults, software/configuration issues, network connectivity problems, and operator error
• Perform first‑line fixes (component swaps, sensor recalibration, restarts, config changes) and escalate to the relevant engineering team (WCS, WMS, MMS, or Embedded) when the issue requires deeper investigation
• Carry out preventive maintenance checks and scheduled servicing at customer sites to reduce unplanned downtime
• Log all incidents, root causes, and resolutions clearly, so patterns can be caught by engineering and product teams
• Communicate directly with customer operations staff during an incident — plain, calm updates on what's wrong and what's being done about it
• Support system commissioning and go‑live for new customer installations alongside the engineering teams
• Participate in an on‑call / shift rotation, including night shifts, to provide coverage for customers under 24/7 AMC support contracts
• Contribute to a growing knowledge base of known issues and fixes to speed up future troubleshooting

What You'll Need

• Diploma or degree in Mechatronics, Electrical, Mechanical, Industrial Automation, Computer Science, or a related field (equivalent hands‑on experience also considered)
• Working knowledge of at least one of: PLCs, sensors/actuators, conveyor or robotic systems, industrial networking (Ethernet/IP, Modbus, etc.)
• Comfort reading basic system logs or working with software support tools (full software development skills not required)
• Strong troubleshooting instincts — able to stay methodical under pressure when a customer's line is down
• Willingness to travel to customer sites (Klang Valley and beyond) and work a shift rotation, including nights and weekends
• Clear communicator — both with customers under stress and with internal engineering teams
• A valid driver's license (own transport preferred for site visits)
• Nice to have:
• Prior experience supporting warehouse/logistics automation, AS/RS systems, or industrial robotics
• Experience with WMS or WCS software (order management, inventory systems)
• Basic scripting or database query skills (SQL) for diagnosing software‑side issues

What Pingspace Offers

• Direct exposure to cutting‑edge warehouse robotics — you'll be one of the few people in Malaysia who actually knows how these systems work under the hood
• Structured 3‑shift schedule with night shift allowance
• A flat, fast‑moving org — you'll work closely with engineering teams and leadership, not buried under layers of management
• Room to grow into engineering, product, or customer success tracks as Pingspace scales

Pingspace,warehouse robotics startup, is on a mission to simplify, digitise and automate warehouse industry. We have a team of passionate people who are brave and bold to challenge the status quo and change how an industry works.

Pingspace,warehouse robotics startup, is on a mission to simplify, digitise and automate warehouse industry. We have a team of passionate people who are brave and bold to challenge the status quo and change how an industry works.