Service Engineer

HR2O Asia; Penang; On-site; MYR 67,000 - 112,000; Full time

Job summary

Fastems is expanding its Malaysia footprint by hiring a Service Engineer based in Penang to support maintenance and servicing of Fastems equipment nationwide. The role includes preventive maintenance, breakdown support, and installation assistance at customer sites across Malaysia.

Ideal candidates have 6–12 years in service/maintenance, experience with CNC/robotics, and fluency in English and Mandarin. Travel around Malaysia is required; driving licence is necessary.

Qualifications

• Experienced service/maintenance engineer with territory field service and frequent travel.
• Mechatronics or mechanical (automation) background with good knowledge of computer science.
• Experience in CNC, robotics, automation systems.
• 6 to 12 years of experience in a Service / Maintenance engineer role.
• Languages: fluent professional English and Mandarin.

Responsibilities

• Provide service support to Fastems customers throughout Malaysia.
• Perform preventive maintenance and attend breakdowns at customer sites.
• Maintain MMS communication with CNC controllers and recalibrate robots.
• Ensure safety-systems checks and assist installation of new capital equipment.
• Attend breakdowns and resolve customer challenges on site; perform root-cause analysis.

Skills

Mechatronics

Automation systems

CNC & robotics

Fault-finding

English & Mandarin

Autonomy

Driving licence

Travel readiness

Education

Mechatronics or mechanical engineering background

Job description

PRESENTATION OF THE COMPANY

Fastems is a global leader in intelligent automation and digitalisation solutions for high-mix CNC manufacturing. Based in Finland and built on more than 40 years of expertise, the company has delivered over 5,000 systems across Europe, North America and Asia.Its offering covers flexible manufacturing systems, robotics, and its industry-leading Manufacturing Management Software (MMS), which acts as the brains of production.

By integrating with more than 100 machine-tool brands, Fastems helps industrial manufacturers optimise productivity, reduce downtime and achieve sustainable 24/7 operations. Sustainability is embedded in the way Fastems designs its systems, with a focus on maximising utilisation of existing capital equipment and reducing waste across the production cycle.

Fastems is now expanding its footprint in Malaysia, where several clients are already on board. To strengthen local support, the company is recruiting its first Service Engineer based in Malaysia, based in Penang, to cover the maintenance and servicing of Fastems equipment installed across the country.

PRESENTATION OF THE ROLE

Principal mission :

Provide service support to Fastems customers throughout Malaysia.

Perform preventive maintenance, attend breakdowns and support the installation of new capital equipment on customer sites.

Mission I – Service support in Malaysia

• Conduct preventive maintenance on Fastems equipment at customer sites

• Advise Malaysian clients on critical spare-parts management

Mission II – Service on Fastems equipment

• Maintain the Manufacturing Management Software (MMS) communication with the various CNC controllers

• Recalibrate the robotics and handling robots

• Ensure safety-systems checks

Mission III – Breakdowns and customer challenges

• Attend breakdowns and resolve customer challenges on site

• Perform root-cause analysis

• Help customers to reconfigure their production flow

Mission IV – Installation of new capital equipment

• Help to supervise the mechanical assembly of new systems

• Support the test and commissioning phase

• Support the deployment of new business functions within the territory (e.g. ERP roll-out, service tools)

Mission V – Communication and reporting

• Act as the integral conduit for communication between customer and Service Manager

• Assess complex technical requirements and advise customers on suitable solutions

THE PROFILE

Knowledge & Skills

• Experienced Service / Maintenance engineer with a track record of territory field service and frequent travel to customer sites
• Experience of high-precision production environments, with electro-mechanical fault-finding from a service / maintenance background
• Mechatronics (robotisation) or mechanical (automation) academic background, with good knowledge of computer science
• Experience in one or more of the following is highly desirable: CNC, robotics, automation systems
• 6 to 12 years of experience in a Service / Maintenance engineer role within a relevant field
• Languages: fluent professional English and Chinese (Mandarin)

Abilities & Behaviour

• Personable, with the ability to operate within a customer-focused environment

• Approaches tasks with tenacity and initiative

• Highly organised, able to plan time and manage workload effectively

• Drive, ambition and the potential to progress as the Malaysian operation grows

• High level of autonomy

• Malaysian citizen with a valid driving licence

REPORTING LINE & FUNCTIONAL RELATIONS

• Direct Manager : Service Manager (based in China)

• Internal cross-functional relations : Service Manager and Back-Office support

• External relations : Customers, partners and suppliers

CONDITIONS & PLACE

• Location : Based in Penang, Malaysia (remote / home-based)

• Travel required: Approx. 70% of the time, across Malaysia

EVOLUTION

• Career : Grow together with the company's expansion in Malaysia and SEA

• Perspective : Broader service responsibility as Fastems' Malaysian operation grows