Support Consultant

iSoftstone Malaysia; Shah Alam; Remote; MYR 180,000 - 240,000; Full time

Job summary

iSoftstone Malaysia is seeking a Support Consultant with 6+ years of hands-on Workday experience to support a global luxury retail client’s tenant. You will work remotely with some overlap with US Eastern Time, collaborating with HRIS, HR and Payroll teams in the US across Core HCM, Compensation, Payroll, Learning and Talent modules.

Responsibilities include functional production support, configuring business processes, building reports and dashboards, and supporting biannual Workday releases.

Qualifications

• 6+ years of Workday functional experience with hands-on depth in at least 3–4 of the in-scope modules.
• Experience with full Workday lifecycle plus post-production support.
• Strong knowledge of business process configuration, security, condition and eligibility rules, and calculated fields.
• Skilled in Workday reporting: Advanced, Matrix and Composite reports, and dashboards.
• Hands-on experience with Workday release management and regression testing.

Responsibilities

• Give functional production support across the modules above. Triage, troubleshoot and fix tickets within agreed SLAs.
• Configure and maintain business processes, condition rules, eligibility rules, security groups, notifications and tenant setup.
• Core HCM: Maintain organizations, supervisory structures, job and position management, and staffing processes such as hire, transfer, promotion and termination.
• Compensation / Advanced Comp: Support compensation plans, grades and grade profiles, and eligibility rules; run merit, bonus and stock cycles.
• Payroll: Support pay components, earnings and deductions, payroll calculations and audits, and payroll results reconciliation; coordinate with Payroll operations.
• Recruiting: Configure job requisitions, candidate pipelines, offer and job application templates, and career sites.
• Learning: Manage courses, lessons, programs, enrollment rules, learning campaigns and content.
• Talent: Support performance review templates, goals, calibration, talent reviews and succession plans.
• Gather requirements from HR stakeholders and turn them into Workday design and configuration.
• Support the Workday biannual releases: impact analysis, regression testing and feature adoption.
• Build and maintain custom reports, calculated fields and dashboards.
• Plan and run unit, system and UAT testing. Document configuration and test results.
• Work with integration and technical teams on EIBs, Core Connectors and Studio integration issues where needed.

Skills

Workday expertise

HCM configuration

Reporting and dashboards

Release management

Security & eligibility rules

Tools

ServiceNow

Jira

Job description

We’re seeking a Support Consultant with 6+ years of hands-on, multi-module experience to support and enhance a global luxury retail client’s Workday tenant, working remotely with some overlap with New York Eastern Time and collaborating closely with the client’s HRIS, HR and Payroll teams in the US.

Modules in Scope

• Core HCM
• Compensation and Advanced Compensation
• Payroll
• Learning
• Talent (Performance, Goals, Succession, Talent Reviews)

Key Responsibilities

• Give functional production support across the modules above. Triage, troubleshoot and fix tickets within agreed SLAs.
• Configure and maintain business processes, condition rules, eligibility rules, security groups, notifications and tenant setup.
• Core HCM: Maintain organizations, supervisory structures, job and position management, and staffing processes such as hire, transfer, promotion and termination.
• Compensation / Advanced Comp: Support compensation plans, grades and grade profiles, and eligibility rules. Run merit, bonus and stock cycles, including compensation review processes and worksheets.
• Payroll: Support pay components, earnings and deductions, payroll calculations and audits, and payroll results reconciliation. Coordinate with Payroll operations.
• Recruiting: Configure job requisitions, candidate pipelines, offer and job application templates, and career sites.
• Learning: Manage courses, lessons, programs, enrollment rules, learning campaigns and content.
• Talent: Support performance review templates, goals, calibration, talent reviews and succession plans.
• Gather requirements from HR stakeholders and turn them into Workday design and configuration.
• Support the Workday biannual releases: impact analysis, regression testing and feature adoption.
• Build and maintain custom reports, calculated fields and dashboards.
• Plan and run unit, system and UAT testing. Document configuration and test results.
• Work with integration and technical teams on EIBs, Core Connectors and Studio integration issues where needed.

Required Qualifications

• 6+ years of Workday functional experience, with hands-on depth in at least 3–4 of the in-scope modules. Core HCM and Compensation/Advanced Comp are strongly preferred.
• At least one full-lifecycle Workday implementation, plus experience in post-production support.
• Strong knowledge of business process configuration, security, condition and eligibility rules, and calculated fields.
• Skilled in Workday reporting: Advanced, Matrix and Composite reports, and dashboards.
• Hands-on experience with Workday release management and regression testing.
• Willing to work hours that overlap with US Eastern Time.
• Excellent written and spoken English. Comfortable working directly with US client stakeholders.

Preferred Qualifications

• Workday certification(s) in HCM, Advanced Compensation, Payroll (US), Recruiting, Learning or Talent.
• Experience in retail or multi-brand, multi-country organizations.
• Experience supporting US Payroll, including multi-state taxes and year-end processing.
• Knowledge of EIB, Core Connector and Workday Studio integrations.
• Experience with ITSM tools such as ServiceNow or Jira.

Soft Skills

• Strong analysis and problem-solving skills.
• Able to manage several priorities across modules on your own.
• Clear communication and good documentation habits.