Supply Chain Executive (Operation)

CACTUS LIFE SDN. BHD.; Shah Alam; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Yearly bonus

Public holidays

Medical, dental, and vision allowance

Free parking

Career growth opportunities

Supportive culture

Job summary

MCM Group is seeking an E-commerce Executive to manage day-to-day e-commerce operations, including order processing, fulfillment and inventory control. You will coordinate with warehouse, logistics and customer service teams to ensure accurate processing and timely delivery.

Requirements include at least 1 year in operations with ERP/inventory experience and fluency in Chinese for Mandarin-speaking customers.

Qualifications

• Minimum 1 year of experience in operations with ERP/inventory experience.
• Fluent in Chinese to assist Mandarin-speaking customers.
• Able to work in a fast-paced environment.

Responsibilities

• Coordinate day-to-day e-commerce operations including order processing, fulfillment and inventory control.
• Collaborate with warehouse, logistics and customer service teams to ensure on-time delivery.
• Prepare shipping documents and receipts and manage sales tracking tools.

Skills

ERP experience

Inventory management

Chinese language

Job description

The E-commerce Executive is responsible for ensuring the smooth day-to-day operations of e-commerce activities, including order processing, fulfillment and inventory control. The role ensures timely order delivery, inventory accuracy, and a high level of customer satisfaction while supporting efficient business operations.

You will work closely with our warehouse, logistics, and customer service teams, as well as marketplace platform partners, to ensure every order is processed accurately and delivered on time.

Provide support to sales representatives

Contribution to creating and maintaining good customer relationships and ensuring smooth sales team operations

Coordinate customer order fulfillment

Communicate with warehouse for sales order

Prepare shipping documents and receipts

Manage sales tracking tools and report on important information

Update and monitor daily stock

Review pending orders and specific customers' requests to ensure excellent customer service and customer experiences

Follow up parcel issues

Suggest sales process improvement

Such other scope of work that may be given by our designated personnel to you with prior notice.

Job Requirements

• Minimum 1 years of experience in operations, have ERP/Inventory experience
• We are seeking candidates fluent in Chinese to assist Mandarin-speaking customers
• Comfortable working in a fast-paced environment

At MCM Group, we believe in creating a workplace where growth, stability, and well-being go hand-in-hand. Here’s what you can expect:

• Yearly bonus and structured increments
• Full Malaysia and Selangor Public Holidays
• Medical, dental, and vision allowance
• Free parking and safe, modern workplace
• Career growth within the sales, customer experience, or marketing division
• Supportive, non-toxic culture that values continuous improvement and teamwork