E-Commerce Operation

CACTUS LIFE SDN. BHD.; Shah Alam; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Yearly bonus

Structured increments

Medical allowance

Dental allowance

Vision allowance

Free parking

Career growth

Supportive culture

Job summary

MCM Group in Malaysia is seeking an E-commerce Operations Executive to manage day-to-day e-commerce activities, including order processing, fulfillment, and inventory control, ensuring timely delivery and high customer satisfaction.

You will collaborate with warehouse, logistics and customer service teams, support sales reps, coordinate order fulfillment, prepare shipping docs, monitor stock, and drive process improvements while maintaining strong relationships with customers.

Qualifications

• 1+ years of experience in operations with ERP/inventory exposure.
• Fluent in Mandarin to assist Mandarin-speaking customers.
• Comfortable working in a fast-paced environment.

Responsibilities

• The E-commerce Executive is responsible for ensuring the smooth day-to-day operations of e-commerce activities, including order processing, fulfillment and inventory control.
• The role collaborates with warehouse, logistics, and customer service teams, as well as marketplace platform partners, to ensure every order is processed accurately and delivered on time.
• Provide support to sales representatives.
• Contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
• Coordinate customer order fulfillment.
• Communicate with warehouse for sales order.
• Prepare shipping documents and receipts.
• Manage sales tracking tools and report on important information.
• Update and monitor daily stock.
• Review pending orders and specific customers' requests to ensure excellent customer service and customer experiences.
• Follow up parcel issues.
• Suggest sales process improvement.
• Such other scope of work that may be given by our designated personnel to you with prior notice.

Skills

Operations

ERP

Inventory management

Mandarin language

Fast-paced environment

Tools

ERP software

Job description

The E-commerce Executive is responsible for ensuring the smooth day-to-day operations of e-commerce activities, including order processing, fulfillment and inventory control. The role ensures timely order delivery, inventory accuracy, and a high level of customer satisfaction while supporting efficient business operations.

You will work closely with our warehouse, logistics, and customer service teams, as well as marketplace platform partners, to ensure every order is processed accurately and delivered on time.

Provide support to sales representatives

Contribution to creating and maintaining good customer relationships and ensuring smooth sales team operations

Coordinate customer order fulfillment

Communicate with warehouse for sales order

Prepare shipping documents and receipts

Manage sales tracking tools and report on important information

Update and monitordaily stock

Review pending orders and specific customers' requests to ensure excellent customer service and customer experiences

Follow up parcel issues

Suggest sales process improvement

Such other scope of work that may be given by our designated personnel to you with prior notice.

Job Requirements

• Minimum 1 years of experience in operations, have ERP/Inventory experience
• We are seeking candidates fluent in Chinese to assist Mandarin-speaking customers
• Comfortable working in a fast-paced environment

At MCM Group, we believe in creating a workplace where growth, stability, and well-being go hand-in-hand. Here’s what you can expect:

• Yearly bonus and structured increments
• Full Malaysia and Selangor Public Holidays
• Medical, dental, and vision allowance
• Free parking and safe, modern workplace
• Career growth within the sales, customer experience, or marketing division
• Supportive, non-toxic culture that values continuous improvement and teamwork

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an eCommerce Operations Executive?
• Which of the following types of qualifications do you have?
• How would you rate your Mandarin language skills?