Customer Service Executive

MVC Resources; Kapar; On-site; MYR 33,000 - 61,000; Full time

Job summary

MVC Resources in Malaysia is seeking a Logistics and Procurement Coordinator to process customer orders, coordinate production, and manage the end-to-end logistics cycle. You will maintain records, communicate with clients, freight forwarders, suppliers, and internal teams, and support month-end closing.

The role requires 3+ years in customer service with sales/logistics, and proficiency in ERP systems, with Malay, English and Mandarin.

Qualifications

• Minimum Diploma or Degree in Business Administration, Economics, or related field.
• At least 3 years in customer service roles covering sales and logistics.
• Experience with a major ERP system is an advantage.
• Experience handling shipping and logistics planning preferred.
• Strong communication and negotiation skills; able to multitask.
• Fluent in Malay, English, and Mandarin.

Responsibilities

• Process customer purchase orders promptly upon receipt.
• Manage the logistics cycle covering production coordination, shipment, delivery, and product returns.
• Maintain thorough records across the full transaction cycle, from purchase order through to final shipping documentation.
• Build and maintain clear communication channels with clients, internal stakeholders, freight forwarders, transporters, and other external parties.
• Cultivate strong working relationships both internally (including affiliated business units) and externally (suppliers, distributors).
• Support timely and complete collection of intercompany invoices and documentation to enable smooth month-end closing.
• Identify and support process improvement opportunities to boost efficiency, accuracy, and reduce manual work.
• Support internal/external audit processes by ensuring documentation is complete and properly authorized.
• Assist with the procurement cycle for raw materials, from requisition through to invoicing.
• Prepare monthly pricing trend and purchasing reports.

Skills

Customer service experience

Logistics coordination

ERP system experience

Shipping and logistics planning

Negotiation skills

Multitasking

Education

Diploma or degree in Business Administration / Economics

Tools

ERP system

Job description

• Process customer purchase orders promptly upon receipt.
• Manage the logistics cycle covering production coordination, shipment, delivery, and product returns.
• Maintain thorough records across the full transaction cycle, from purchase order through to final shipping documentation.
• Build and maintain clear communication channels with clients, internal stakeholders, freight forwarders, transporters, and other external parties.
• Cultivate strong working relationships both internally (including affiliated business units) and externally (suppliers, distributors).
• Support timely and complete collection of intercompany invoices and documentation to enable smooth month-end closing.
• Identify and support process improvement opportunities to boost efficiency, accuracy, and reduce manual work.
• Support internal/external audit processes by ensuring documentation is complete and properly authorized.
• Assist with the procurement cycle for raw materials, from requisition through to invoicing.
• Prepare monthly pricing trend and purchasing reports.

Key Responsibilities:

• Process customer purchase orders promptly upon receipt.
• Manage the logistics cycle covering production coordination, shipment, delivery, and product returns.
• Maintain thorough records across the full transaction cycle, from purchase order through to final shipping documentation.
• Build and maintain clear communication channels with clients, internal stakeholders, freight forwarders, transporters, and other external parties.
• Cultivate strong working relationships both internally (including affiliated business units) and externally (suppliers, distributors).
• Support timely and complete collection of intercompany invoices and documentation to enable smooth month-end closing.
• Identify and support process improvement opportunities to boost efficiency, accuracy, and reduce manual work.
• Support internal/external audit processes by ensuring documentation is complete and properly authorized.
• Assist with the procurement cycle for raw materials, from requisition through to invoicing.
• Prepare monthly pricing trend and purchasing reports.

Requirements

• Minimum Diploma or Degree in Business Administration, Economics, or related field
• At least 3 years of experience in customer service roles covering sales and logistics
• Experience with a major ERP system is an advantage
• Experience handling shipping and logistics planning preferred
• Strong communication and negotiation skills; comfortable multitasking
• Able to work both independently and collaboratively in a team
• Fluent in the local language, English, and Mandarin