Supervisor, Warehouse Outbound & Dispatch (FMCG_Klang)

DKSH; Klang City; On-site; MYR 48,000 - 72,000; Full time

Job summary

Jora Malaysia is seeking a Supervisor for Warehouse Outbound & Dispatch (FMCG_Klang) to oversee staging, loading, and dispatch activities, ensuring accuracy and timely shipments.

You will coordinate with invoicing, traffic control, and warehouse teams to maintain shipment readiness and operational discipline on the Klang floor.

Qualifications

• Diploma or Bachelor’s Degree in Logistics, Supply Chain Management, Warehouse Management, Business Administration, or related field.
• Supervisory experience in staging, loading, dispatch, or outbound warehouse operations may be considered in lieu of formal qualifications.
• Minimum 3–5 years in warehouse outbound operations with 1–2 years in a supervisory role.
• Experience in managing shipment readiness and outbound accuracy.

Responsibilities

• Supervise daily staging and loading operations to ensure accurate and timely loading.
• Manage staging floor activities to maintain clear segregation and safe movement of goods.
• Ensure invoices and dispatch documents match physical quantities before loading.
• Coordinate with invoicing to ensure documents align with shipments.
• Lead loading process to ensure safe, accurate truck loading and departure.

Skills

Logistics management

Supervision

Outbound operations

Discipline & safety

Communication

Education

Diploma/Bachelor in Logistics

Tools

Invoicing software

ERP/Inventory software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Supervisor, Warehouse Outbound & Dispatch (FMCG_Klang)

Overseeing all staging and loading activities to ensure picked goods received from the picking team are properly controlled, verified, arranged, and loaded accurately and on time for outbound delivery. The role is accountable for maintaining dispatch floor discipline, ensuring physical stock matches invoiced quantities, coordinating closely with the invoicing function, and leading the loading team to support smooth truck loading and timely vehicle departure. This position plays a critical role in ensuring shipment readiness, outbound accuracy, and efficient warehouse execution.

Job Responsibilities

• Supervise daily staging and loading operations to ensure all picked goods transferred to staging are properly received, arranged, verified, and prepared for loading.
• Manage staging floor activities to maintain clear segregation, shipment visibility, orderly arrangement, and safe movement of goods.
• Ensure all staged products are checked against invoices, dispatch documents, and physical quantities before loading.
• Coordinate closely with the invoicing function to ensure all invoices and related dispatch documents are printed, available, and aligned with shipment requirements.
• Review and verify invoice-to-physical matching to prevent loading errors, short shipments, over-shipments, and wrong deliveries.
• Monitor staging readiness and ensure goods are arranged according to truck sequence, delivery route, customer priority, or loading plan.
• Lead the loading process and ensure goods are loaded accurately, safely, and efficiently into the correct truck.
• Ensure loading activities follow dispatch priority, route sequence, space optimization, and delivery cut-off requirements.
• Resolve operational issues related to missing stock, staging discrepancies, invoice mismatches, incomplete picking, or loading delays.
• Coordinate with picking, traffic control, transport, invoicing, and warehouse operations teams to ensure smooth outbound flow.
• Monitor loading timelines closely to support on-time truck readiness and departure performance.
• Ensure all staging records, loading confirmations, and operational updates are completed accurately and on time.
• Maintain proper housekeeping, safety, and operational discipline across the staging and loading areas.
• Support continuous improvement initiatives to improve staging efficiency, loading productivity, shipment accuracy, and floor control.

Job Requirements

• Diploma or Bachelor’s Degree in Logistics, Supply Chain Management, Warehouse Management, Business Administration, or a related field.
• Equivalent hands‑on supervisory experience in staging, loading, dispatch, or outbound warehouse operations may be considered in lieu of formal qualifications.
• Minimum 3 to 5 years of relevant working experience in warehouse outbound operations, staging, loading, or shipment control, with at least 1 to 2 years in a supervisory role.
• Proven experience in managing staging activities, shipment checking, invoice verification, and truck loading in a warehouse or distribution centre environment.
• Hands‑on experience in coordinating dispatch floor operations and ensuring shipment readiness for timely loading and departure.
• Experience in managing physical-to-document matching, shipment accuracy, and outbound operational control.
• Familiarity with high-volume FMCG, retail distribution, consumer goods, or contract logistics operations is preferred.
• Experience in leading loading teams and handling time‑sensitive outbound activities.
• Applicants must be willing to work in Sg Jati, Klang.