Senior Warehouse Operations Lead

DHL Supply Chain; Selangor; On-site; Confidential; Full time

Job summary

DHL Supply Chain in Shah Alam, PKFZ area is seeking a seasoned warehouse supervisor to oversee daily operations, train staff, and ensure safe, efficient cargo handling. You will coordinate performance reporting, manage schedules, and respond to customer needs promptly within the DSC network.

Applicants should have at least 2 years of supervisory experience, strong safety awareness, and the ability to read and follow detailed instructions.

Qualifications

• 2 years supervisory or Senior warehouse experience.
• Managing customer expectations of DHL service improvement.
• Pro-active Customer Service Management for nominated customers.
• Investigate discrepancies in cargo.
• Ensure safety and security of warehouse premises.
• Train and guide warehouse staff on discipline, safety and operations.
• Other responsibilities as required by Management of DSC.
• Explain work procedures and safety rules.
• Read, understand and follow directions/instructions.
• Able to work in Shah Alam, PKFZ.

Responsibilities

• Support warehouse operations and service programs.
• Update performance reporting mechanisms for customers.
• Assist warehouse executive in daily duties.
• Assign schedules and train team members.
• Ensure compliance with customer requirements.
• Attend customer inquiries and complaints promptly.
• Meet job function expectations and take action as needed.
• Monitor incoming/outgoing shipments.
• Record shipments against invoices accurately.
• Guide subordinates on daily activity.
• Adhere to SOP and customer requirements.
• Plan daily workforce requirements.
• Ensure cleanliness of working area.
• Prepare discrepancy and incident reports as needed.
• Prepare daily activity reports for superior.

Skills

Supervisory experience

Customer service management

Discrepancy investigation

Safety awareness

Team training

Job description

DHL Supply Chain in Shah Alam, PKFZ area is seeking a seasoned warehouse supervisor to oversee daily operations, train staff, and ensure safe, efficient cargo handling. You will coordinate performance reporting, manage schedules, and respond to customer needs promptly within the DSC network.

Applicants should have at least 2 years of supervisory experience, strong safety awareness, and the ability to read and follow detailed instructions.