Store Manager_KLCC

Tumi; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

TUMI in Kuala Lumpur seeks an accomplished Store Manager with strong leadership in luxury fashion retail. You will drive personal and store sales, coach a high-performing team, and uphold brand standards across client service and store operations.

Responsibilities include strategy development, inventory control, and delivering exceptional client experiences, with multilingual communication in English, Malay and Mandarin. This role requires a hands-on leader with a track record of achieving KPIs.

Qualifications

• > Minimum 5-7 years experience leading a team in fashion or luxury brands retail sales.
• "> Strong leadership and coaching abilities with a proven track record of achieving sales KPIs.
• "> Excellent communication skills in English, Malay and Mandarin.

Responsibilities

• Meet and exceed store sales and KPI goals including Conversion rate, AUR, UPT and Client Data Capture.
• Lead by example and influence team to complete duties effectively; delegate tasks clearly.
• Develop short and long-term store strategies and manage time/calendar effectively.
• Train and coach staff using consistent roleplay and company materials; cultivate coaching culture.
• Network and recruit to ensure bench strength and succession planning for management roles.
• Maintain inventory integrity, stock counts, and price accuracy; assist with receiving and tagging.

Skills

Leadership

Team management

Customer service

Communication

Tools

MS Office

Retail POS system

Job description

Job Description

Performance to Goals:

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of Conversion rate, AUR, UPT and Client Data Capture.

Leadership And Initiative

• Lead by example and have an ability to influence team members to complete job duties effectively.
• Delegate tasks clearly and effective
• Develop both short term and long-term strategies.
• Display a strong sense of initiative as well as time management and calendar planning skills.

People Development/Human Resources

• Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company training material tools to create coaching culture. Openness to feedback from supervisors, peers and team.
• Networking and Recruiting: Actively network on a consistent basis. Ensure that there is viable bench strength for all store positions. Establish a clear succession plan for management team.

Communication And Relationship Building

• Exercise strong written and verbal skills. Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with peers and corporate partners.

Analysis And Decision Making, Problem Solving And Compliance

• Operations and Compliance: Manage store schedule, timecards and payroll. Monitor shipments, transfers and price changes for accuracy. Plan, conduct, and organize store for inventory.
• Analysis, Decision Making and Problem Solving: Resolve difficult or complicated challenges while using good judgement, partnering when appropriate. Adhere to and hold team accountable to company policies and procedures. Analyze business results and make strong business acumen decisions on findings. Manage and coordinate the daily operations of the store.

Inventory Integrity

• Working together with the team to maintain a healthy inventory while minimizing the possibility of stock shrinkages as per guidelines listed in the Company Store Operations Procedures Deck.
• Conduct daily, weekly, and monthly stock count to avoid pilferage.
• Resolve discrepancies within 48hours and report all findings to superior.
• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures

Visual Merchandising And In Store Experience

• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services and ensure a consistent superior client experience.
• Minimum 5-7 years experience leading a team in fashion or luxury brands retail sales.
• Proven sales achievement in fashion or luxury brands market and demonstrate proven success in meeting sales goals and achieving KPIs.
• Have a strong sense of integrity and an ability to lead by example.
• Self driven with 'Çan-Do' attitude.
• Excellent leadership, interpersonal and communication skills
• Good command of spoken English, Malay and Mandarin.
• Good PC skills such as MS Office and retail POS system.