Supervisor, End-User Support (ICT)

Malaysia Marine & Heavy Engineering; Pasir Gudang; On-site; MYR 48,000 - 72,000; Full time

Job summary

Malaysia Marine & Heavy Engineering seeks an IT Supervisor to diagnose, repair, and maintain hardware and software to keep systems running smoothly. You will install and configure hardware, software, and networks, and provide frontline technical support for staff.

Responsibilities include setting up new user accounts, testing new technologies, and supporting ICT projects. You will monitor desktops/laptops, track assets, and ensure SLA tickets are resolved promptly while complying with HSE

Qualifications

• Diploma or Certificate in IT required.
• 1–3 years IT experience minimum.
• Experience with Attendance System is a plus.

Responsibilities

• Install and configure hardware, software, networks, printers, and scanners.
• Respond promptly to service issues and requests.
• Provide technical support across the company, in person or over the phone.
• Set up user accounts for new employees.
• Test new technologies as needed.
• Troubleshoot MMHE computers and devices when required.
• Repair or replace equipment as necessary.
• Support internal ICT projects and programs.
• Complete assigned tasks within the given timelines.
• Assist with MMHE events by providing technical support and equipment when needed.
• Monitor and maintain MMHE desktops and laptops, ensuring they are in good condition.
• Help track and manage ICT assets, updating asset movements.
• Ensure all service tickets are resolved within the SLA timeline.
• Address and resolve user issues within the set timeframe.
• Ensure users have a positive experience with ICT support.
• Comply with HSE requirements in all related work.

Skills

Hardware installation

Software installation

Network setup

Printer setup

User support

IT helpdesk

Education

Diploma or Certificate in IT related course

Job description

The IT Supervisor is responsible for diagnosing, repairing, and maintaining hardware and software components to ensure the smooth operation of computer systems. Also, include installing and configuring computer hardware, as well as serving as the primary point of contact for IT support within the company. Furthermore, this position will be responsible for supporting the Attendance System, which includes hardware and software installation and administration.

JOB RESPONSIBILITIES

• Install and configure hardware, software, networks, printers, and scanners.
• Respond promptly to service issues and requests.
• Provide technical support across the company, either in person or over the phone.
• Set up user accounts for new employees.
• Test new technologies as needed.
• Troubleshoot MMHE computers and devices when required.
• Repair or replace equipment as necessary.
• Support internal ICT projects and programs.
• Complete assigned tasks within the given timelines.
• Assist with MMHE events by providing technical support and equipment when needed.
• Monitor and maintain MMHE desktops and laptops, ensuring they are in good condition.
• Help track and manage ICT assets, updating asset movements.
• Ensure all service tickets are resolved within the SLA timeline.
• Address and resolve user issues within the set timeframe.
• Ensure users have a positive experience with ICT support.
• Comply with HSE requirements in all related work.

REQUIREMENTS

• Diploma or Certificate in IT related course or equivalent
• 1 – 3 years working experience (minimum 1 years in Information Technology)